The Pharmacy Hub · 1 month ago
Director of Operations & Fulfillment
Miami Gardens
Full-time
Onsite
Lead/Staff, Director/Executive
$110K/yr - $230K/yr
5+ years expThe Pharmacy Hub is a rapidly growing telemedicine pharmacy focused on improving healthcare delivery. The Director of Operations & Fulfillment will lead a multidisciplinary team to optimize production processes, enhance workflow automation, and ensure operational efficiency.
Health Care
Responsibilities
Drive daily production for 10K+ unit fulfillment environment, managing upstream (labeling, staging, picking) and downstream (QA, pharmacist verification, packing, shipping) processes
Oversee and continually refine performance dashboards: Units Per Hour (UPH), Takt time, First-Time Yield, Error Rate, Downtime, Labor Productivity, SLA Adherence
Execute real-time floor control by tracking bottlenecks and rebalancing labor across workstations using dynamic capacity modeling
Apply Lean Six Sigma and Kaizen methodologies to eliminate waste, reduce variation, and implement SOPs that are auditable, scalable, and operator-friendly
Collaborate with pharmacy and software teams to enhance workflow automation and integrate predictive analytics for production planning
Build, train, and lead a layered team of supervisors, ensuring accountability through Gemba walks, daily huddles, and performance reviews
Leverage tools like Power BI, Tableau, MES systems, or custom dashboards to monitor floor output, technician performance, and on-time delivery
Champion preventative problem solving—don’t just fix errors, re-engineer them out of the system
Lead production planning, shift scheduling, and resource forecasting with clarity and agility during volume spikes
Work with Engineering and QA to design clean, modular workflows in line with pharmacy regulations
Qualification
Required
Bachelor's degree in Operations Management, Industrial Engineering, Mechanical Engineering, Pharmaceutical Sciences, or a related field
Minimum of 5 years in a facility management role within the pharmaceutical, biotech, or manufacturing industry, with at least 3 years in a supervisory capacity
Demonstrated understanding of GMP, FDA, OSHA, and other regulatory guidelines relevant to pharmaceutical production
Strong project management and problem-solving skills
Excellent written and verbal communication skills
Proficiency in facility management software, Microsoft Office Suite, and ERP systems
Ability to work with cross-functional teams and maintain a collaborative work environment
Preferred
Certification in facilities management (CFM), OSHA certification, or PMP certification
Knowledge of Lean Manufacturing principles or Six Sigma certification
Experience with facility automation, preventive maintenance, and quality control systems
Familiarity with budgeting, expense forecasting, and financial planning
Ability to manage multiple priorities in a fast-paced environment
Strong leadership and interpersonal skills
5+ years experience in high-volume production/fulfillment (e.g., logistics, eCommerce, pharma, medical devices, automotive, packaging)
Proven background in data-driven operations, including KPI tracking, production modeling, and metric accountability
Familiarity with lean manufacturing, Six Sigma, TPM, OEE (Overall Equipment Effectiveness), and workflow optimization tools
A natural floor leader—comfortable making fast, informed decisions under pressure
Strong technical aptitude—can learn and deploy new production or scheduling software; may bring experience with ERP/WMS/MES platforms
Confidence designing standard work, training frontline teams, and managing multiple concurrent production cells or lines
Experience coordinating across functions (Ops, QA, Software, HR) to drive unified throughput goals
Strong Excel skills required; SQL or BI tool experience a plus
Benefits
401(k) with up to 4% matching
Medical, dental, vision and life insurance
Paid time off
Paid public holidays
Company
The Pharmacy Hub
The Pharmacy Hub Provides Turnkey Fulfillment Solutions to Healthcare Companies.
201-500 employees
H1B Sponsorship
The Pharmacy Hub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
Funding
Current Stage
Growth StageLeadership Team
Antoine Mourani
Chief Executive Officer
Recent News
Company data provided by crunchbase