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Lovesac · 3 hours ago

FT Sales Associate

Hanover, MA

Full-time

Onsite

Entry Level

2+ years exp

Lovesac is a fast-growing furniture company dedicated to providing Total Comfort™ through innovative furniture solutions. As a Full Time Sales Associate, you will create an engaging in-store experience for customers, assist them in designing products to fit their style, and foster brand loyalty through exceptional customer service.

Consumer GoodsE-CommerceFurnitureRetail

Responsibilities

Act as a role model on the team by consistently and expertly engaging with customers and demonstrating the behaviors, sales techniques and customer service standards to build brand loyalty

Lead by example through exceptional client engagement, proactive selling and a commitment to achieving sales goals while fostering a positive team environment

Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships

Collaborate with team members to review open customer quotes, follow up with customers to drive conversion while ensuring a seamless sales experience

Champions new company initiatives (i.e.: products, promotions) to drive adoption, engagement and sales performance

Consistently achieve personal sales goals and key performance indicators while inspiring and influencing others to reach their own goals through collaboration, motivation and leading by example

Demonstrate a strong understanding of product knowledge, able to effectively demo, assist, and educate customers

Proactively conduct and model effective customer outreach using company provided tools and communication methods

Quickly identify and resolve customer issues, ensuring a positive shopping experience

Maintain a welcoming and visually appealing store by following visual merchandising standards

Support with store operations including but not limited to; opening & closing the store, inventory, exchanges, marketing, promotions and ensure they are followed to company standards

Utilize company tools, sales data and reports to prioritize tasks and support daily operations

Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store

Assist Store Management with additional responsibilities that include service or operation functions

Perform other duties as assigned by Management

Qualification

Retail sales experienceCustomer service skillsTechnology utilizationProduct knowledgeSales goal achievementEffective communicationConflict managementTeam collaboration

Required

18 years of age or older

High-School Diploma or equivalent

Minimum of 2 years' experience in retail sales or customer service role

Able to work flexible hours including evenings, weekends and holidays

Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach

Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors

Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation

Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner

Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing

Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines

Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings, vendor visits)

Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times