Asurion · 1 month ago
Onsite Technical Support & Sales Representative
Orlando
Full-time
Onsite
New Grad, Entry Level
$20/hr - $32/hrAsurion is a company that helps consumers unlock their technology’s potential by providing innovative technology solutions. The Technical Support & Sales Representative will evaluate and troubleshoot customer concerns while also selling Asurion products, ensuring a positive customer experience.
ElectronicsInsuranceInsurTechMobile
Responsibilities
Evaluate and troubleshoot with customer concerns
Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
Utilize call center technology to solution, input, track, and report customer issues
Meet goals and grow from feedback and coaching
3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peers
Sell Asurion smart home and other products on every call
Directly connected to PPX incentives
Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)
When needed, escalate calls appropriately
Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values
Qualification
Required
Minimum education: Highschool Diploma (or equivalent)
Strong knowledge of software troubleshooting techniques
Ability to achieve sales and customer experience goals and objectives
This is a sales role, team members in this role have sales activity goals that must be met to be successful
Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
Strong attention to detail while multitasking with speed and accuracy
Excellent phone etiquette and communication skills
Flexibility to adapt to the needs of the customer, the business, and your team
Display commitment through a reliable track record of attendance and performance
Computer literacy and ability to type 25-35 words per minute and learn call center software
A passing hiring assessment (soft skill scenario modeling and product knowledge)
Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn
Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications
Benefits
Generous medical, dental and vision benefits program after 30 days of employment
401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities
Company
Asurion
Asurion is an electronics company that provides protection, repair, and installation.
Founded in 1994
10001+ employees
H1B Sponsorship
Asurion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (102)
2023 (78)
2022 (154)
2021 (139)
2020 (109)
Funding
Current Stage
Late StageTotal Funding
unknown2018-08-10Undisclosed
1995-01-01Acquired
Leadership Team
Tomer Dvir
SVP Product
Jonah Bloom
VP Consumer Marketing/Chief Creative Officer
Recent News
Company data provided by crunchbase