NEOGOV · 1 month ago
CountyRide Communications Technician I
Towson, MD
Full-time
Onsite
Entry Level
$36K/yr - $41K/yr
1+ years expNEOGOV is seeking a CountyRide Communications Technician I to work in the Department of Public Works, Bureau of Transportation. The role involves operating a specialized computer system to coordinate and schedule transportation services for elderly, disabled, and rural clients, while also handling inquiries and maintaining records.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Operates specialized computer system to register CountyRide clients, receive requests for trips and schedules trips via a GIS based computer program
Enters and retrieves information from computer system
Processes trip requests
Identifies special client situations and refers the client to appropriate staff if necessary
Files and maintains records
Records statistical data
Sends information to clients
Responds to inquiries of a routine nature regarding County, department, and/or program policies and procedures by telephone or by regular mail
Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary
Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers
Has experience in customer service
Has experience with high volume call centers
Guides, assists and trains co-workers
Performs other related duties as required
Qualification
Required
Possession of a high school diploma or appropriate equivalent
18 months of experience, and six months of computer experience utilizing a reservation/scheduling/dispatching computer program
Knowledge of office procedures and filing systems
Knowledge of a reservation/scheduling/dispatching computer program
Knowledge of Baltimore County and Baltimore City geographical areas and landmarks
Skill in the operation of office machines as listed in essential duties
Ability to communicate effectively
Ability to follow both written and oral directions
Ability to respond appropriately to inquiries from the public
Ability to maintain files
Ability to follow County and department rules and regulations
Ability to establish and maintain effective working relationships
Knowledge of federal, state, county, department and CountyRide rules and regulations
Knowledge of Baltimore County and Baltimore City traffic patterns and traffic laws
Skill in the operation of reservation/scheduling/dispatching and/or other related computer software
Ability to complete tasks in accordance with established guidelines
Ability to work independently
Benefits
Employee Assistance Program
Health Insurance
Flexible Spending Accounts
Life Insurance
Retirement
Paid Leave
Sick Leave
Vacation Leave
Personal Leave
Holidays
Bereavement Leave
Jury Leave
Military Leave
Baltimore County Employees Federal Credit Union
Direct Deposit
Educational Assistance
Deferred Compensation
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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