The Walt Disney Company · 4 hours ago
Lead Machine Learning Engineer
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$176K/yr - $236K/yr
7+ years expThe Walt Disney Company is at the forefront of technological innovation in the media industry. They are seeking a Lead Machine Learning Engineer to drive impactful AI solutions in Customer Support, leading research and engineering efforts to enhance customer experiences across Disney’s media platforms.
Amusement Park and ArcadeAnimationConsumer GoodsDigital MediaE-CommerceMedia and EntertainmentMulti-level MarketingPerforming ArtsResorts
Responsibilities
Rapidly analyze and prototype AI-driven solutions that address key pain points for both customers using self-service systems and customer service (CS) agents interacting with internal tooling
Own and maintain production AI systems, including those leveraging large language models (LLMs); this includes optimization, fine-tuning, and debugging to ensure robustness and performance at scale
Bridge customer support needs with commerce platform capabilities, identifying which problems can be solved using existing infrastructure and which require new AI-powered solutions
Assess the effectiveness of deployed AI solutions through a data-driven lens, continuously iterating on what works and sunsetting or replacing what doesn’t deliver meaningful impact
Collaborate with other AI-focused teams across Disney Streaming, sharing innovations and adopting best practices to drive consistency, scalability, and impact in AI initiatives
Qualification
Required
Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, or a related field; PhD is a plus
2+ years of hands-on experience building, deploying, and evaluating LLM based solutions
Minimum 7 years of related work experience in building, deploying, and evaluating real-world machine learning solutions
Proficiency in Python, SQL, and other relevant programming languages
Experience with data wrangling and analysis tools such as Pandas, NumPy, and working knowledge of databases like MySQL and PostgreSQL
Familiarity with big data and workflow platforms, including Spark, Databricks, Snowflake, Airflow, Jupyter, and GitHub
Proven experience leading end-to-end ML project lifecycles, including model design, experimentation, product deployment, CI/CD for ML pipelines, and ongoing monitoring
Excellent problem-solving abilities, with strong communication and collaboration skills
Preferred
Experience working with Amazon Web Services
Experience with Tableau, Power BI, or similar platforms
Experience building anomaly detection models
Benefits
A bonus and/or long-term incentive units may be provided as part of the compensation package
The full range of medical, financial, and/or other benefits
Company
The Walt Disney Company
The Walt Disney Company started as a cartoon studio and evolves into sports coverage and television shows.
10001+ employees
H1B Sponsorship
The Walt Disney Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$11BKey Investors
Citibank
2020-04-13Post Ipo Debt· $5B
2020-03-20Post Ipo Debt· $6B
1978-01-06IPO
Leadership Team
Robert Iger
CEO
Christine M. McCarthy
Senior Executive Vice President & Chief Financial Officer
Recent News
2025-12-24
Company data provided by crunchbase