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GitLab · 1 month ago

Senior Salesforce Manager, CRM Systems

United States

Full-time

Remote

Senior Level, Lead/Staff

$128K/yr - $274K/yr

8+ years exp

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform. The Senior Manager of Salesforce CRM Systems will lead the Salesforce CRM Systems team, overseeing the design, development, and optimization of the Salesforce platform to drive business growth and operational excellence.

Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS

Comp. & Benefits

Responsibilities

Lead and mentor team of Salesforce Developers, Administrators, CPQ Engineers

Manage team capacity planning and resource allocation to meet project demands

Design, develop, test, and document high-quality Salesforce solutions using Apex Classes, Triggers, Lightning Web Components, VisualForce Pages, and Aura Components

Create individual development plans to support career growth and skill advancement

Conduct regular performance reviews and create individual development plans

Manage capacity planning, resource allocation, hiring, and onboarding processes

Foster culture of innovation, collaboration, and accountability

Optimize quoting, pricing, and order management processes

Support end-to-end sales operations workflows and Deliver solutions that streamline complex sales cycles

Maintain data integrity across integrated platforms

Partner with sales, finance, operations, and product teams to understand business requirements

Collaborate with engineering teams including product, information security, DevOps, and infrastructure

Stay current with Salesforce platform advancements and AI technologies

Implement development best practices across the organization & Ensure platform reliability and security

Qualification

Salesforce developmentApex ClassesLightning Web ComponentsTechnical leadershipSalesforce implementationAI integrationProject managementCommunication skillsMentorship experienceCollaboration

Required

8+ years of hands-on Salesforce development experience, including expertise in Apex Classes, Triggers, Lightning Web Components, and enterprise integrations

5+ years of technical leadership experience managing Salesforce development teams, with proven ability to recruit, hire, onboard, and develop technical talent

Excellent communication and stakeholder management abilities with experience presenting to executive audiences

Strong project management skills with ability to manage multiple complex initiatives simultaneously

Collaborative mindset with experience working across cross-functional teams

Strategic thinking capabilities with ability to align technical solutions with business objectives

Mentorship experience with a track record of developing technical talent

Extensive experience with Salesforce implementation, including complex pricing models, usage-based billing, and enterprise system integrations with ERP, CRM, and billing platforms

Strong background in test automation frameworks and enterprise application integration patterns

Proven experience conducting performance reviews, providing constructive feedback, managing career development conversations, and implementing team improvement initiatives

Deep expertise across the Salesforce technology stack including declarative automation tools, modern web technologies, and DevOps practices for Salesforce environments

Excellent communication and stakeholder management abilities with experience presenting technical solutions to executive audiences and collaborating across cross-functional teams

Strong project management skills with ability to manage multiple complex initiatives simultaneously, including resource planning, timeline management, and strategic alignment with business goals

Experience with AI integration and emerging Salesforce AI capabilities, along with ability to leverage internal AI solutions to drive productivity improvements

Strategic thinking capabilities with mentorship experience and a track record of developing technical talent, promoting team members, and fostering innovation and collaboration within high-performing teams