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CoreWeave · 1 month ago

Bare Metal Support Engineer

Europe

Full-time

Hybrid

Mid Level

CoreWeave is a pioneering cloud provider specializing in AI infrastructure. They are seeking a Bare Metal Support Engineer to support and maintain their extensive GPU fleet, ensuring reliability and performance while collaborating with customers and engineering teams.

AI InfrastructureArtificial Intelligence (AI)Cloud ComputingCloud InfrastructureInformation TechnologyMachine Learning

No H1B

U.S. Citizen Only

Responsibilities

Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud

Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary

Develop a deep understanding of customer workloads and use cases to provide tailored technical support

Coordinate remote troubleshooting and hardware interventions with Data Center Technicians

Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles

Participate in an on-call rotation to support production clusters and ensure operational reliability

Collaborate with engineering teams to improve hardware reliability, software stability, and system performance

Implement automation and scripting to streamline support workflows and reduce manual interventions

Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware)

Provide feedback to internal teams on common support issues to drive continuous improvements

Work with networking teams to troubleshoot connectivity issues affecting customer workloads

Support supercomputing infrastructure running GPU workloads at scale

Drive operational excellence by refining internal processes and support methodologies

Qualification

GPU infrastructureLinux UbuntuLinux CentOSNVIDIA GPUsNetworking fundamentalsScriptingAutomationSystem administrationProblem-solving skillsCommunication skillsCollaboration skills

Required

Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting

Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment

Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency

Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments

Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools

Hands-on experience with firmware updates, BIOS configurations, and driver management

Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers

Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms

Experience in scripting and automation (Python, Bash, Ansible, or similar)