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Rockwell Automation · 2 weeks ago

Commercial Strategy & Operations Lead, Professional Services

Milwaukee, WI

Full-time

Hybrid

Senior Level

5+ years exp

Rockwell Automation is a global technology leader focused on enhancing productivity and sustainability in manufacturing. The Commercial Strategy & Operations Lead will bridge sales, delivery, and operations by combining strategic planning with hands-on execution to drive commercial success and optimize processes.

HardwareIndustrial AutomationSales AutomationSoftware

No H1B

Responsibilities

Define future-state and common commercial processes for PRS, including process maps, tools, methodologies, and governance models

Conduct stakeholder interviews to understand current-state commercial and proposal processes, identify gaps, and uncover commonalities

Translate strategic goals into operational workflows that enable commercial success

Hand off stabilized processes to permanent owners with clear documentation and training

Assist in commercial integration efforts for new products, acquisitions, or business units, coordinating across IT, HR, Finance, and Operations

Monitor post-integration performance and proactively address gaps to optimize value realization

Lead the annual rationalization and prioritization of PRS (professional services) service offerings, including adding and retiring offerings as needed

Serve as a key strategic partner to delivery leaders by leading regular check-ins to align priorities, address challenges, and identify enablement needs

Organize and facilitate annual working sessions between sales and delivery teams to gather feedback, identify trends, and address requests for support

Translate sales and delivery insights into actionable enablement initiatives and continuous improvement plans

Leverage external research and data to provide insights for PRS leaders on current professional services market offerings and trends

Develop and maintain self-service sales and training resources for all service lines to promote scalability and consistency across the organization

Design and deliver self-paced training programs for all core service offerings, ensuring content is regularly updated to reflect evolving client needs and market trends

Curate and manage resources within Seismic and other internal platforms to support business development and client engagement

Collaborate and coordinate with LCS Training and Sales Enablement teams as needed

Qualification

Commercial IntegrationProcess OptimizationSales EnablementBusiness DevelopmentConsulting DeliveryClient EngagementStakeholder ManagementTraining DevelopmentMarket Research

Required

Bachelor's Degree or Equivalent Years of Relevant Work Experience

Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Preferred

5+ years of experience in commercial enablement, process improvement, business development, consulting delivery, or sales operations within a professional services environment

Strong understanding of service line structures, go-to-market strategies, and client engagement models

Proven ability to manage multiple priorities and deliver results in a fast-paced, matrixed organization