Apply on Employer Site

Holman · 5 hours ago

TRC Service Technician - Heavy Duty/Truck - REMOTE

United States

Full-time

Remote

Senior Level, Lead/Staff

$25/hr - $30/hr

15+ years exp

Holman is a family-owned, global automotive services organization committed to delivering exceptional customer experiences. The TRC Service Technician will assist drivers with emergency roadside assistance, verify repair work, and maintain preventative maintenance schedules for fleet vehicles.

AutomotiveSales Automation

Responsibilities

Assist drivers with emergency roadside assistance

Assists drivers in locating suitable repair locations

Provides accurate documentation on all maintenance and repair events

Verifies that all repair and maintenance work is necessary and done at a fair price

Reviews and authorizes all repairs for fleet vehicles as necessary

Documents all instances where a cost savings is realized

Ensures appropriate preventative maintenance schedule is followed

Maintains all monthly metrics at or above the established goal

Offers assistance willingly and makes a positive contribution to morale

Shows sensitivity to and consideration for other’s feelings

Punctual, regular and consistent attendance

Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively

Can be counted on to carry out assignments carefully and with appropriate follow-up. Overcomes obstacles to meet goals. Accepts personal accountability for his/her actions

Keeps manager and/or coworkers informed of work progress and other necessary information

Maintains a positive relationship with management and other workers, listens effectively

Must be able to complete transactions with accuracy while providing a high level of quality service

Perform all other duties and special projects as assigned

Qualification

ASE CertifiedAutomotive repair experienceMicrosoft OfficeTyping skillsCustomer service

Required

High School Diploma or Equivalent

Vocational or Technical education recommended

Basic Knowledge of Microsoft Office

Typing – 20-25 WPM

15+ years of experience in automotive or truck repair

ASE Certified in 8 car or 6 truck repair categories

Punctual, regular and consistent attendance

Responds positively to change, offers suggestions for improvements, remains calm and professional under pressure and accepts constructive criticism positively

Can be counted on to carry out assignments carefully and with appropriate follow-up

Overcomes obstacles to meet goals

Accepts personal accountability for his/her actions

Keeps manager and/or coworkers informed of work progress and other necessary information

Maintains a positive relationship with management and other workers

Listens effectively

Must be able to complete transactions with accuracy while providing a high level of quality service