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The Select Group · 7 hours ago

ServiceNow Administrator

United States

Contract

Remote

Entry, Mid Level

2+ years exp

The Select Group is a leading global technology company expanding its ServiceNow team. They are seeking a skilled ServiceNow Administrator to support, enhance, and maintain its enterprise ServiceNow environment.

DeliveryHuman Resources

Responsibilities

Administer, configure, and maintain the ServiceNow platform across multiple environments

Manage users, groups, roles, and permissions

Resolve incidents, problems, and service requests in a timely manner

Support change and release management processes

Design, maintain, and update service catalog items, workflows, and approval processes

Configure and automate platform functionality using business rules, client scripts, UI policies, notifications, and Flow Designer

Support and maintain integrations between ServiceNow and other enterprise systems

Manage update sets, migrations, and platform upgrades

Monitor platform performance and identify optimization opportunities

Ensure alignment with security, compliance, and best practice standards

Develop and deliver user guides, KT documentation, and training sessions

Partner with global and cross-functional teams to align ServiceNow capabilities with business goals

Apply ITIL best practices to continuously improve IT service management processes

Qualification

ServiceNow administrationITIL frameworkServiceNow Certified System AdministratorJavaScript troubleshootingKnowledge Transfer documentationServiceNow Platform AnalyticsITIL Foundation certificationBachelor’s degreeCollaboration skillsCommunication skillsInterpersonal skills