Bluetek IT Solutions ยท 1 month ago
IT Service Guru (Rapid Response & Field Technician)
Bowmansdale, PA
Full-time
Onsite
Entry, Mid Level
$40K/yr - $65K/yr
2+ years expBluetek IT Solutions is looking for an energetic and motivated IT Service Guru who thrives in a fast-paced environment. This role combines Rapid Response responsibilities with hands-on Field Technician work, where you will solve IT issues, support real-world tech environments, and assist with equipment deployment and troubleshooting.
Cloud ComputingHardwareIT InfrastructureSoftware
Responsibilities
Providing stellar IT support for desktops, laptops, mobile devices, printers, phones, and more
Troubleshooting Windows OS, Office 365 issues, email problems, and common user challenges
Responding quickly to incoming tickets to keep client operations running smoothly
Working alongside senior techs and learning new systems daily
Delivering friendly, confident, customer-focused support
Assisting our lead field technician with onsite projects
Performing pickups and deliveries of equipment across client sites
Deploying and installing computers, servers, cameras, phones, and network equipment
Performing workstation swaps, new user setups, Wi-Fi troubleshooting, and basic cabling
Setting up new systems in-office before delivery (imaging, updates, software installs)
Installing hardware neatly, professionally, and according to best practices
Qualification
Required
2+ years of IT support experience (Help Desk, Support Tech, or similar)
Strong understanding of PCs, mobile devices, networks, and troubleshooting
Excellent communication and a customer-friendly attitude
Ability to work in-office and travel to client locations daily
Strong multitasking skills and the ability to stay cool under pressure
A desire to learn, grow, and take initiative
Preferred
CompTIA A+, Network+, or Microsoft 365 certifications
Experience with camera systems, VoIP phones, or network deployments
Familiarity with RMM tools, ticketing systems, or MSP environments
Benefits
401k with 5% match
Vacation: 2 weeks first year, 3 weeks after year two
Medical, dental, and vision insurance
Paid holidays
Pizza Fridays
Energy drinks always stocked
Weekly training sessions to stay sharp
Company
Bluetek IT Solutions
Bluetek IT Solutions is an IT company that offers cloud computing, hardware, software, business communication, and data services.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase