DigiCert · 2 hours ago
Manager, Network Engineering
United States
Full-time
Remote
Senior Level
7+ years expDigiCert is a leading global security authority that focuses on digital trust solutions. As the Network Engineering Manager, you will lead a remote team responsible for the 24x7 development and operation of a global network infrastructure supporting a distributed DNS platform, ensuring operational excellence and reliability.
Digital MediaSecuritySEOSkill Assessment
Responsibilities
Manage and mentor a remote engineering team spanning multiple time zones
Ensure 24×7-365 network operations: monitoring, incident detection, escalation, root-cause analysis, and resolution workflows. Participation in on-call rotation is required
Define, track and report key operational metrics/KPIs such as uptime, latency, packet loss, MTTR (Mean Time to Repair), capacity utilization, SLA compliance
Oversee network service monitoring tools, alerting, dashboards, and response playbooks
Implement and enforce operational processes: change management, incident management, problem management, configuration management, runbooks and operational documentation
Assist in the management of vendor relationships and service providers (ISPs, transit/peering, colocation connectivity, SD-WAN providers): negotiate contracts, monitor SLAs, enforce performance and outages
Monitor and manage capacity and performance of the network: bandwidth growth, link utilization, peering/transit optimization, trending and forecasting. Collaborate with architects to maintain 3-year capacity plan
Coordinate with architecture, cloud and product teams for service launches, upgrades and expansions so that network operations readiness is assured
Lead post-incident reviews (PIRs), identify systemic improvements, drive action items to closure
Collaborate with leadership to manage budget planning for operations (connectivity, monitoring tools, hardware refreshes), and participate in cost‐optimization
Ensure operational compliance with regulatory, security and audit requirements (e.g., SOC2/PCI, vendor connectivity, access control, DR/BC planning)
Promote a culture of continuous improvement, remote collaboration, documentation discipline, and high-reliability operations
Qualification
Required
Bachelor's degree in computer science, IT, Network Engineering or equivalent experience
7+ years of experience in network engineering/operations, including 3+ years in a management/supervisory role overseeing remote/distributed teams
Demonstrated experience in managing global network operations for SaaS or large-scale enterprise services across multiple geographic regions
Strong knowledge of network protocols/technologies: TCP/IP, BGP, OSPF, MPLS, WAN/LAN, transit/peering, QoS, routing/switching
Experience with monitoring platforms, NOC workflows, incident/change management frameworks
Vendor management experience: managing ISPs, service providers, SLAs, contracts
Strong operational mindset: process definition, documentation, dashboards, metrics
Experience driving ITIL (change/incident/problem) and SDLC best practices across the network domain
Preferred
Familiarity with distributed DNS protocols and requirements
Experience with hybrid cloud connectivity (AWS/Azure/GCP) and network monitoring of cloud/edge services
Benefits
Competitive benefits package for all of our full-time employees
Company
DigiCert
DigiCert is a technology company focused on digital security.
1001-5000 employees
H1B Sponsorship
DigiCert has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (8)
2023 (13)
2022 (10)
2021 (13)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$9.3MKey Investors
Runway Growth CapitalCrosspoint Capital Partners
2025-10-09Debt Financing· $9.3M
2021-12-14Private Equity
2019-07-10Private Equity
Leadership Team
Amit Sinha
CEO, Board Member
Jugnu Bhatia
Chief Financial Officer
Recent News
HealthCareIT News
2025-12-03
Company data provided by crunchbase