Southwest Gas Corporation ยท 1 month ago
HR Shared Services Specialist (Carson City)
400 Eagle Station Lane, Carson City, NV, 89701, US
Full-time
Hybrid
Mid, Senior Level
$23.91/hr - $33.48/hr
5+ years expSouthwest Gas Corporation is seeking an HR Shared Services Specialist who will serve as the first point of contact for HR-related transactions and questions. This role is responsible for delivering exceptional service to employees and managers while maintaining confidentiality and managing various HR administrative activities.
Oil and Gas
Responsibilities
Acts as the first point of contact for all HR transactions and questions pertaining to HR policy and procedure, employee benefits, leave management, employee information and change requests, HR technology (Employee Connect), HR reporting, and general inquiries
Develops and uses expertise in a broad range of HR policy, procedure and technology to provide stellar service to employees
In response to inquiries (voice, electronic and in person), performs first-level transactions, diagnoses issues/needs, and directs employees to policies, procedures, technology, resources, and/or guided learning
Identifies when requests are beyond their scope of expertise and quickly escalates to the appropriate party (e.g., HR COE, HRBP, HRIS, or other groups/resources), tracking escalations and following up to achieve resolution
Demonstrates a service-oriented attitude in all communications and contributes meaningfully to a positive employee experience at Southwest Gas (including overall tone and demeanor in verbal and written communications, timeliness of response, and accountability for follow-through and resolution)
Understands and performs according to set service level agreements (SLA's) and tracks/monitors performance against individual expectations and goals
Understands the connections between HR activities and the reasons why processes are set up the way they are; proactively identifies and communicates opportunities for improvement, potential risks, and efficiency recommendations in a timely fashion
Monitors, maintains and efficiently uses Help Desk technology in the HR system (Oracle)
Acts as the subject matter expert for HR systems (e.g., providing education, recommending process efficiencies, maintaining guided learning and identifying needs for new guided learning, identifying issues, recommending solutions, etc.)
Conducts audits of HR systems (e.g., Oracle, AWSI, SuperVision) and related processes to ensure data integrity and security, regulatory compliance, efficiency, and effectiveness
Uses data to track and report on HR service metrics; runs custom reports on an ad hoc basis
Perform other duties as assigned
Regular and predictable attendance is a condition of employment and is an essential function of the job
Qualification
Required
Minimum of five years of customer service and administrative experience, preferably in a Human Resources department, or an equivalent combination of related education, training and work experience
Demonstrates a customer service focus; adheres to service level agreements, policy, procedure and work practices; manages time and work product effectively and independently; able to handle difficult situations and customer inquiries/responses
Appropriate use of Company provided technologies; able to run reports, maintain data, and navigate in multiple technology environments; demonstrates expert knowledge of HR systems and can educate others in technology use
Maintain and safeguard confidential information as mandated by Company procedures and state/federal regulations
Acts as the first point of contact for all HR transactions and questions pertaining to HR policy and procedure, employee benefits, leave management, employee information and change requests, HR technology (Employee Connect), HR reporting, and general inquiries
Develops and uses expertise in a broad range of HR policy, procedure and technology to provide stellar service to employees
In response to inquiries (voice, electronic and in person), performs first-level transactions, diagnoses issues/needs, and directs employees to policies, procedures, technology, resources, and/or guided learning
Identifies when requests are beyond their scope of expertise and quickly escalates to the appropriate party (e.g., HR COE, HRBP, HRIS, or other groups/resources), tracking escalations and following up to achieve resolution
Demonstrates a service-oriented attitude in all communications and contributes meaningfully to a positive employee experience at Southwest Gas
Understands and performs according to set service level agreements (SLA's) and tracks/monitors performance against individual expectations and goals
Understands the connections between HR activities and the reasons why processes are set up the way they are; proactively identifies and communicates opportunities for improvement, potential risks, and efficiency recommendations in a timely fashion
Monitors, maintains and efficiently uses Help Desk technology in the HR system (Oracle)
Acts as the subject matter expert for HR systems (e.g., providing education, recommending process efficiencies, maintaining guided learning and identifying needs for new guided learning, identifying issues, recommending solutions, etc.)
Conducts audits of HR systems (e.g., Oracle, AWSI, SuperVision) and related processes to ensure data integrity and security, regulatory compliance, efficiency, and effectiveness
Uses data to track and report on HR service metrics; runs custom reports on an ad hoc basis
Regular and predictable attendance is a condition of employment and is an essential function of the job
Company
Southwest Gas Corporation
Southwest Gas is engaged in the business of purchasing, transporting and distributing the environmental fuel of choice - natural gas.
1001-5000 employees
H1B Sponsorship
Southwest Gas Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (14)
2023 (10)
2022 (7)
2021 (16)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Julie Williams
Senior Vice President/Continuous Improvement & Optimization
F
Frank Stanbrough
Vice President/Continuous Improvement & Optimization at Southwest Gas Corporation
Recent News
2025-11-27
Company data provided by crunchbase