Knight Construction & Supply Inc. ยท 1 month ago
KWS Epicor ERP Support Specialist
Deer Park, WA
Full-time
Onsite
Mid Level
3+ years expKnight Construction & Supply Inc. is a leader in the design and manufacture of thermally efficient rainscreen attachment systems. They are seeking a highly motivated Epicor ERP Support Specialist to provide support for Epicor ERP-related inquiries, ensuring system reliability and user efficiency across various departments.
Construction
Responsibilities
Provide day-to-day Tier 1 and Tier 2 support for internal team members and end-users regarding Epicor ERP issues via phone, email, or a ticketing system
Diagnose, troubleshoot, and resolve technical and system-related problems, escalating complex issues to external vendor consultant team when necessary
Analyze existing business processes and collaborate with stakeholders to identify areas for improvement and translate business requirements into functional ERP solutions
Configure and customize Epicor ERP applications, including developing and maintaining Business Activity Queries (BAQs), Business Process Management (BPMs), and dashboards
Assist with the implementation, testing, and deployment of system updates, patches, and version upgrades
Ensure data integrity and accuracy within the ERP system, performing data analysis and cleanup as needed
Develop and maintain documentation for system configurations, processes, and user manuals
Conduct training sessions and provide ongoing guidance to end-users to maximize user adoption and system proficiency
Collaborate with other departments to ensure seamless integration between the Epicor ERP system and other business applications
Qualification
Required
A Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is preferred
Minimum of 3-4 years' experience working with Epicor ERP systems, including hands-on support, configuration, and troubleshooting
Proficiency in SQL databases and the ability to write and optimize SQL queries
Experience with Epicor tools such as DMT (Data Management Tool), BAQs, and BPMs
Familiarity with reporting tools like SSRS (SQL Server Reporting Services) or Crystal Reports
Knowledge of general networking and server administration concepts is beneficial
Excellent problem-solving and analytical abilities
Strong written and verbal communication skills for technical and non-technical audiences
Exceptional customer service skills and a patient, user-centric approach
Strong organizational skills and the ability to manage multiple priorities and projects effectively
Preferred
Experience with specific Epicor modules such as Finance, Manufacturing, Engineering and Purchasing/Supply Chain
Previous experience in manufacturing industry
Company
Knight Construction & Supply Inc.
Knight Const. and Supply Inc. is a heavy industrial construction company, working on a wide variety of projects throughout the Pacific Northwest.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase