Hodell-Natco Industries, Inc. · 1 month ago
Customer Service Specialist (Sales)
Blythewood, SC, USA
Full-time
Onsite
Entry Level
1+ years expHodell-Natco Industries, Inc. is a company specializing in supply chain management, seeking a Customer Service Specialist (Sales) to join their team. The role involves providing exceptional customer service and sales support, managing orders, and ensuring effective communication between customers and the organization.
Food and BeverageManufacturing
Responsibilities
Provide an Exceptional Customer Experience
Promote a Customer First mentality
Seek clear communication and understanding of customer needs and translate/communicate them to our organization
Provide sales support as needed to the local sales team and assigned customers
Enter quotes and sales orders in expedient manner (with assistance from teammates)
Enter process transactions, production orders and conduct other transactions as necessary
Follow up on quotes in designated time to ensure success
Expedite sales orders, work with purchasing team on inbound requirements
Have extensive knowledge of Hodell-Natco product offering
100% SalesForce utilization for all interactions with PPR accounts ($50,000 or greater strategic accounts). This includes, but is not limited to: Customer cases, Customer call logs, Customer visits, email interaction, opportunities, and quote follow-up
Assist in exceeding annual sales and margin goals for branch
Manage orders/quotes/expediting to ensure performance metrics are met consistently
Utilize portals and HNI reporting for effective Customer management
Work constructively as a team member to advance our organization and help elsewhere in the organization when necessary or when asked
Have a strong understanding of HNI’s strategic plan & value-added philosophy
Seek clear understanding of processes, products and customer needs to best execute the responsibilities in a support role
Offer suggestions and / or seek clarification and guidance to / from internal customers when considering how to best and effectively service their needs
Operate with a focused, detail-oriented and proactive mindset
Qualification
Required
Solid time management and organizational skills
Commitment to detail, accuracy, quality, and continuous improvement
Excellent verbal and written respectful communication skills
Outstanding listening and people skills
Working knowledge of Microsoft Office with solid Excel skills
Ability to learn, navigate and work with ERP/MRP software
Ability to analyze information, identify issues and seek assistance to resolve situations
Ability to effectively work under pressure
Problem-solving abilities
Minimum of 1 year related work experience in a customer facing / support position
Working knowledge of Microsoft Office with ability to use Excel for data analysis and reporting
Preferred
Associates or bachelor's degree preferred in a related field - or equivalent work experience
Industry knowledge / experience is a plus
Benefits
401(k) with match
Medical, Dental and Vision insurance with additional health and welfare benefits
Some schedule flexibility and the ability to occasionally work remotely once proficient in the role
Paid time off
Professional development assistance
Employee Referral program
Company
Hodell-Natco Industries, Inc.
Hodell-Natco Industries is a wholesale company specializing in fasteners and chain distribution services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase