Escalon Services · 2 months ago
Customer Success Manager - Field Services
United States
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expEscalon Services is transforming the field services industry with AI-powered solutions. They are seeking a seasoned Enterprise Customer Success Manager to manage strategic enterprise accounts, focusing on customer success, retention, and expansion.
Accounting
Responsibilities
Serve as the primary point of contact for 15–25 enterprise field services accounts
Drive adoption, renewals, and expansion, with clear retention and upsell targets
Lead seamless onboarding and implementation for new enterprise customers
Partner with Sales for smooth handoff and ensure customers are set up for long-term success
Lead Quarterly Business Reviews (QBRs) with enterprise customers
Deliver proactive usage insights, ROI reporting, and forward-looking recommendations
Host both virtual and in-person QBRs and strategic sessions as needed
Identify and execute upsell opportunities within existing accounts
Collaborate with Sales and Product to lead renewal negotiations and expansion initiatives
Partner closely with Sales, Product, and Operations teams to represent the voice of the customer. Share customer insights to influence roadmap priorities and process improvements
Travel up to 40–50% for customer visits, in-person QBRs, and key industry trade shows (primarily U.S., occasional Canada/overseas)
Qualification
Required
5–7+ years of experience in Customer Success, Account Management, or similar roles in SaaS
Strong background in field services industries - particularly landscape construction, snow, and paving
Proven success managing enterprise accounts with measurable results in retention, renewals, and upsells
Comfort engaging with Director, VP, and C-suite personas across enterprise organizations
Excellent executive presence, communication, and relationship-building skills
Strong analytical and problem-solving ability; able to translate data into actionable business insights
Experience leading onboarding and implementation for enterprise clients
Willingness to travel 40–50%, primarily within the U.S
Benefits
Opportunity to shape the success of Beam AI’s largest, most strategic field services customers.
High-impact role at the intersection of AI and the field services industry.
Collaborative, entrepreneurial team environment.
Competitive compensation with meaningful upside through retention and expansion incentives
Company
Escalon Services
Escalon exists to unburden entrepreneurs.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New Harbor Capital
2022-10-25Private Equity
Leadership Team
Ruby Sahiwal
Chairman & CEO
Alan Williamson
Executive Chief Technology Officer
Recent News
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