Ouster · 5 months ago
Customer Success Engineer - ITS
(Multiple states)
Full-time
Onsite
Mid Level
$53K/yr - $103K/yrOuster is a leader in high-performance lidar solutions, enabling safer, smarter transportation systems. They are seeking a skilled Customer Support Specialist to provide exceptional support for clients deploying and maintaining their ITS solutions.
Autonomous VehiclesElectronicsIndustrial AutomationManufacturingRoboticsSensor
Responsibilities
Train clients and end-users on system operation, traffic data analysis tools, and diagnostics
Assist customers with installation requirements, site surveys, and network architecture to ensure a smooth system deployment
Integrate lidar systems with traffic signal controllers, ensuring compatibility with NTCIP, SDLC, and other traffic actuation protocols
Configure and test communication with roadside units (RSUs)
Connect system components such as PoE splitters, SDLC adapters, and CAT6 cabling within traffic cabinets
Work with the software team to ensure seamless integration of real-time traffic data into cloud-based analytics platforms
Configure and test multimodal traffic actuation for pedestrians, cyclists, and vehicles, ensuring reliable traffic signal control
Conduct real-time validation of actuation logic and ensure compliance with agency-specific signal timing requirements
Perform onsite and remote diagnostics to resolve hardware and software issues related to lidar systems, edge devices, and traffic controllers
Monitor and maintain system health, including firmware updates, hardware replacements, and performance optimization
Troubleshoot connectivity issues between field devices and cloud-based platforms, ensuring uninterrupted data transmission
Regularly audit system data for accuracy and promptly address client-reported issues
Provide first-line support for BlueCity ITS deployments, diagnosing and resolving hardware and software issues
Assist customers in configuring, testing, and troubleshooting network architectures, including IP settings, SDLC, and NTCIP communications
Knowledge of PTP (Precision Time Protocol) for synchronizing networked devices in transportation systems or sensor deployments
Develop technical documentation, FAQs, and user guides to assist customers
Deliver customer training sessions and provide hands-on guidance for ITS system operation
Qualification
Required
Bachelor's degree in Engineering, Transportation Systems, Electronics, or a related technical field (or equivalent experience)
Strong troubleshooting skills for hardware and software systems
Experience with ITS deployments, traffic signal systems, and advanced transportation technologies
Knowledge of V2X applications (BSM, PSM, and SAE J2735 messages)
Understanding of traffic signal controller standards (TS2, TS1, 2070, ATC) and traffic cabinet communication protocols
Experience with Linux-based operating systems, debugging tools, and network setups (IP configurations, testing)
Hands-on experience with PoE networking, SDLC adapters, RSU integration, and field deployments
Proficiency in Precision Time Protocol (PTP) for synchronized sensor deployments
Ability to read and interpret technical schematics, wiring diagrams, and system documentation
Strong communication and interpersonal skills to interact with customers and internal teams
Ability to work independently and manage multiple projects simultaneously
Strong problem-solving skills and attention to detail
Preferred
Hands-on experience with lidar technology or other advanced sensing solutions
Familiarity with cloud-based ITS solutions and remote monitoring tools
Understanding of cybersecurity best practices for ITS networks
Benefits
15 vacation days/10 paid holidays annually
Paid parental leave
Pre-tax commuter or health care/dependent care accounts
401K match up to 4%
Medical, vision and dental plans with premiums covered at 100% for the employee and 75% for dependents (Cigna or Kaiser)
Life insurance
Short term disability and long term disability
Company
Ouster
Ouster builds high-resolution digital lidar sensors for industrial automation, smart infrastructure, robotics, and automotive.
Founded in 2015
201-500 employees
H1B Sponsorship
Ouster has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (18)
2023 (4)
2022 (7)
2021 (8)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$282MKey Investors
Runway Growth CapitalCox Enterprises
2022-05-20Post Ipo Debt· $50M
2021-03-12Post Ipo Equity· $100M
2021-03-12IPO
Leadership Team
Angus Pacala
Cofounder, CEO
Eric Younge
Co-Founder, Principal Engineer
Recent News
2026-01-11
2026-01-08
2025-12-17
Company data provided by crunchbase