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Acrisure · 2 months ago

Policy Service Specialist

6465 Wayzata Blvd Ste 920 - SAINT LOUIS PARK, MN

Full-time

Hybrid

Mid, Senior Level

$55K/yr - $65K/yr

3+ years exp

Acrisure is a global Fintech leader that offers various financial products and services. The Policy Service Specialist plays a crucial role in enhancing the client experience by providing exceptional support for insurance policy service requests, managing individual market changes, and addressing policy-related inquiries.

Financial ServicesInsuranceInsurTech

Responsibilities

Handle requests for policy changes or cancellations of individual insurance policies, ensuring compliance with policy terms and regulatory requirements

Review and process policy change and cancellation requests accurately and promptly

Counsel clients on the implications of policy changes or cancellations, ensuring they fully understand their options and any potential impacts

Conduct proactive outreach to clients and advisors regarding future increase option opportunities, guiding them through the decision-making process

Coordinate with insurance carriers to implement approved policy increases, ensuring that changes are accurately reflected in the system

Provide ongoing support and service to clients, addressing any queries or adjustments related to their policies

Serve as a primary point of contact for policy-related inquiries, ensuring a high level of customer satisfaction

Maintain clear and timely communication with clients, advisors, and insurance carriers regarding policy updates, changes, and service requests

Build and maintain positive relationships with clients, understanding their needs and providing personalized service

Ensure all policy service requests are properly documented and compliant with internal policies and external regulations

Collaborate with internal departments to ensure smooth processing and accurate record-keeping of all policy-related transactions

Qualification

Insurance policy servicingClient relationsRegulatory complianceMicrosoft OfficeInsurance products knowledgeCommunication skillsOrganizational skillsProblem solvingTeam collaboration

Required

Experience in insurance policy servicing, client relations, or a related field

Familiarity with individual life, disability, long-term care insurance and annuities products and policy terms

Experience working directly with clients and insurance carriers

Ability to work effectively in a collaborative team environment

Proficient in Microsoft Office – Word, PowerPoint, Excel

Strong knowledge of insurance products and regulatory compliance in policy servicing

Exceptional communication and interpersonal skills, with a customer-centric approach

Excellent organizational skills and attention to detail, with the ability to manage multiple service requests simultaneously

Proven ability to think strategically and act tactically

Excellent problem solving/problem resolution

Projects confidence and enthusiasm about the company

Outgoing, excellent communication skills – both written and verbal

Bachelor's degree or equivalent work experience

3-7 years of related industry experience

Benefits

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering hybrid work option

Opportunities for Growth

Parental Leave

Generous time away

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.