Municipal Operations & Consulting, Inc. · 2 months ago
Customer Billing
Cypress, TX
Full-time
Hybrid
New Grad, Entry LevelMunicipal Operations & Consulting, Inc. is seeking a Customer Billing Specialist to process and verify meter reads, investigate usage discrepancies, and support customer service operations. The role involves managing customer billing data and ensuring accurate communication with customers while maintaining confidentiality and compliance with company policies.
ConsultingFacilities Support ServicesService Industry
Responsibilities
Enter, verify, and update customer account information in billing and meter management systems
Process meter books, generate district scrub files, and identify missing or abnormal reads
Import, review, and reconcile daily meter re-reads, reads, and notes in the Customer Billing system
Cross-check and analyze data and usage trends for accuracy
Investigate and report on leaks, stuck or broken meters, swapped meters, misreads, and other field discrepancies
Maintain confidentiality and accuracy of all customer and company data
Perform rebills and credit adjustments for leaks, misreads, and pool fills
Follow established department checklists and Standard Operating Procedures (SOPs)
Answer and direct customer calls; provide account information or escalate as needed
Respond promptly and professionally to customer emails and service requests
Support the call center during peak periods or emergencies
Schedule district communications, including inserts, buckslips, and letters
Demonstrate a team-oriented “Others First” attitude when supporting colleagues and customers
Prepare and maintain reports, spreadsheets, and usage summaries for management review
Create and update SOP documents and generate district reports as required
Electronically archive all completed work, service records, and closeout documents to company shared drives
Maintain organized digital and paper filing systems and calendars
Ensure compliance with company policies and confidentiality standards
Provide Beacon/Smart Meter support, including investigation of endpoint tampers and performance issues
Track meter accuracy and manage meter change-out tasks
Create and manage daily tasks, input completed reads, and clear meter notes
Create new tasks as needed based on meter notes or skip-reason codes
Maintain productivity in a time-sensitive, fast-paced environment
Participate in department team-building exercises and cross-training to support other office responsibilities
Support other departments with administrative tasks as needed
Maintain a clean and organized workspace
Attend the full week of onboarding and any required training sessions
Qualification
Required
Strong organizational skills and attention to detail
Proficiency in Excel, Starnik, and Adjutant (training provided)
Excellent verbal and written communication skills
Self-motivated with the ability to work both independently and collaboratively
Demonstrates a team-oriented 'Others First' attitude
Able to remain composed and efficient under pressure
Full-time position: 7:45 AM – 5:00 PM, Monday through Friday
Must be available to work in-office during emergency response hours (extreme weather or emergency events)
Benefits
Insurance and benefits included.
Company
Municipal Operations & Consulting, Inc.
Excellence in customer service and operations is why Municipal Operations & Consulting, Inc.
Founded in 2002
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase