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Techworks Consulting, Inc. · 1 month ago

Level 3 Support Technician - Managed Services

Ronkonkoma, NY

Full-time

Onsite

Mid Level

$75K/yr - $90K/yr

3+ years exp

Techworks Consulting Inc. is an award-winning IT company committed to providing best-in-class service and support. They are seeking an experienced Level 3 Support Technician to support external clients and internal infrastructure, while ensuring effective troubleshooting and deployment of IT solutions.

InfrastructureIT ManagementUnified Communications

Growth Opportunities

Responsibilities

Field resource for projects, onsite troubleshooting, and new equipment deployments

Escalated helpdesk issues from L1/L2 technicians

Client consulting on new initiatives and hardware/software rollouts

Training clients on usage of deployed systems and software

Local and Cloud Server migrations

Microsoft Office 365 migrations

Assist Security Engineers with Compliance and Risk assessments

Business Continuity and Disaster Recovery

Network troubleshooting (routers, firewalls, switches, cabling, etc.)

Wireless network assessments, design, and heat mapping

Assist Technical Account Management team with Sales Engineering requests

Qualification

Managed Services experienceMicrosoft MCSA certificationsRMM tools experienceNetwork troubleshootingBackup solutions experienceConnectWise experienceWindows installationTroubleshootingTroubleshooting abilitiesCommunication skillsOrganization skills

Required

Minimum of 3 years of experience in Managed Services and/or IT Consulting

Hold current industry standard certifications such as: Microsoft MCSA: Office 365 / MCSA: Windows Server and/or CompTIA Security+ / Server+ / Cloud+ (or currently in progress with ability to obtain within 90 days of hire)

Experience with RMM tools such as Automate, Kaseya, Continuum, or similar

Experience with backup and business continuity solutions such as Acronis, Datto, or similar

Experience with ConnectWise or similar ticketing system

Microsoft Windows Workstation & Server versions operating systems installation, configuration, and troubleshooting proficiency

UTM / Router / Switching / Wireless installation, configuration, and troubleshooting

Infrastructure knowledge with ability to repair, run, and terminate end-to-end network cabling

Availability to provide excellent customer service during normal business hours, Monday through Friday with some after hours as required

Participation in department emergency on-call rotation for off-hours coverage (nights & weekends)

Punctual and reliable as well as maintaining a work-life balance

Demonstrates professionalism at all times

Strong customer service and communication skills

Must be able to work well independently, with a team, and across departments