Herc Rentals · 1 month ago
Sr Product Support Coordinator ProResources - Baltimore MD
Baltimore, MD
Full-time
Onsite
Senior Level
$27/hr - $35/hr
5+ years expHerc Rentals is a leading equipment rental supplier in North America, and they are seeking a Senior Product Support Coordinator to drive revenue through business relationships and customer solutions for tool rental needs. The role involves developing strategic sales plans, analyzing market data, and providing expert consultation on tool fleet applications.
ConstructionRentalTraining
Responsibilities
Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
Increase ProResources brand revenue contribution within assigned geographic area
Create and implement strategic sales plan to grow revenue
Work with internal region staff to drive results on targeted sales strategies
Analyze market data and opportunities to ensure proper strategy alignment and identify new opportunities for growth
Assist with the preparation and negotiations of contract bidding and renewals
Create and deliver customer educational presentations
Assist Division and Region with product specific fleet management
Create tool room solutions, coordinate mobilization, and perform on-site meetings
Coordinate marketing efforts to increase internal and external brand awareness
Support all team members
Learn and follow all company procedures and protocols
Ability to communicate effectively and efficiently
Basic knowledge of Microsoft Word and Excel programs
Qualification
Required
Proven track record with a minimum 5 years of outside sales experience within the industrial tools and/or rental industry
Bachelor's Degree
Ability to engage in natural verbal interaction with customers
Ability to follow up with customers in a timely manner
Able to walk into unfamiliar environments and adjust rapidly to the setting
Multi-tasking individual who uses project management skills to accomplish goals
Customer service focused
Must react to changing business needs
Solid and proven computer skill set (knowledge of MS Office is preferred)
Works and communicates effectively with all levels of the company
Benefits
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
401(k) plan with company match
Employee Stock Purchase Program
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Company
Herc Rentals
Herc Rentals is an equipment-rental firm that provides tools, services, and solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.75B2025-12-02Post Ipo Debt· $1.2B
2025-05-15Post Ipo Debt· $2.75B
2024-06-04Post Ipo Debt· $800M
Leadership Team
Lawrence Silber
President and Chief Executive Officer
M
Mark Humphrey
Chief Financial Officer
Recent News
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2026-01-13
2025-12-09
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