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Capital One · 1 month ago

Principal Project Manager, Market Operations (Hybrid)

McLean, VA

Full-time

Hybrid

Senior Level, Lead/Staff

$117K/yr - $134K/yr

3+ years exp

Capital One is a financial services company, and they are seeking a Principal Project Manager in Market Operations. The role involves managing large, complex projects to drive improvements and technology initiatives impacting Branch and Café operations, while collaborating with various stakeholders to ensure project success.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Participate in an agile team that solves complex problems and supports transformational initiatives

Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts

Collect, analyze and measure process data, to drive improved branch/cafe practices and procedures; review data for trends and gaps in the process that may require additional review

Work extensively with front line leaders to ensure the simplification and well-managed needs of Branches and Cafes are cared for appropriately

Collaborate effectively across back office teams (e.g. Risk Office, Consumer Protection, Compliance, Legal, Product, etc.) to ensure frontline risks are managed effectively and can be executed with simplicity

Cultivate a culture that is adaptive, inclusive and focused on associate growth and development that embraces our changing environment

Prioritize and negotiate efforts in a flexible and agile manner, meeting Senior Leadership delivery expectations while meeting committed timelines

Track and share delivery progress with Market Operations Senior Leaders regularly

Serve as the voice of frontline teams and influence outcomes with intent partners that deliver favorable experiences for our customers and associates

Qualification

Process ManagementBPM CertificationProject ManagementLean CertificationSix Sigma CertificationPMP CertificationGoogle SuiteMicrosoft OfficeStakeholder ManagementAgile MethodologyCommunication SkillsProblem-Solving Skills