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Voyantis · 1 month ago

Client Partner

NY, New York, US

Full-time

Hybrid

Mid Level

$90K/yr - $120K/yr

3+ years exp

Voyantis is a company focused on leveraging AI to improve growth practices for businesses. They are seeking a Client Partner to manage client relationships, ensuring successful onboarding and data integration while driving revenue growth and retention.

Artificial Intelligence (AI)MarketingPredictive AnalyticsSaaS

Responsibilities

Serve as the main liaison for clients, ensuring clear communication from onboarding through ongoing engagement

Serve as the technical lead for the project, ensuring all technical requirements are met and the integration is successful

Own the project, ensuring that all milestones are met on schedule and keeping the client informed of progress

Build and maintain strong, trust-based relationships with clients by demonstrating reliability, expertise, and understanding of their business needs

Communicate effectively with clients, providing clear updates and addressing any concerns promptly. This includes regular status updates and expectation setting

Proactively identify potential issues or risks and communicate them to the client and internal teams, ensuring swift resolution

Ensure a smooth client handover from the sales team, making sure knowledge is transferred effectively

Activate risk mitigation action plans when necessary, communicating with decision makers during escalations

Oversee the integration of client data into the Voyantis platform, ensuring accuracy and completeness. Communicate the process and timelines to clients

Proactively identify and resolve any issues that arise during the data onboarding process, thinking ahead to prevent potential problems

Coordinate between technical and marketing teams to ensure a seamless onboarding experience

Own a detailed plan for the POC, including strategy, channels, campaigns, and the setup of experiments

Take full ownership of the POC execution, including hands-on campaign management and analysis, utilizing Voyantis' UA knowledge resources

Monitor technical aspects such as signaling, match rate, and campaign performances. Flag and solve issues related to model accuracy and prediction performance

Qualification

Client managementData analyticsProject managementSaaS experienceSQLBI toolsSolution-oriented mindsetEnglish communicationProblem-solvingRelationship building

Required

At least 3+ years of experience in client management in the online marketing world

Previous work with data and analytical skills- Must

Excellent English - verbal, written communication skills and presentation skills, with the ability to clearly convey complex information to technical and non-technical stakeholders - Must

Previous experience working at SaaS companies

Possess a deep understanding of data pipelines processes and a proven track record in data analytics. Knowledge of BI tools and technical processes, alongside the ability to serve effectively as a technical lead. SQL experience and understanding of ad networks is a plus

Strong project management skills, with experience managing multiple projects simultaneously. Demonstrated ability to manage cross-functional projects and coordinate internal teams

Strong analytical and problem-solving skills, with the ability to proactively identify and resolve issues

Proven ability to build and maintain strong client relationships. Experience in managing single large enterprise accounts is a plus

Demonstrates strong business acumen with a clear focus on driving performance and sustainable growth. Revenue ownership experience is a plus

Embrace challenges with a solution-oriented mindset, proactivity, and desire to achieve targets. Maintain an active pursuit of opportunities for continuous improvement and success