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Capital One · 1 month ago

Principal Coordinator, Operations Production (Hybrid)

Wilmington, DE

Full-time

Hybrid

Mid, Senior Level

$57K/yr - $65K/yr

4+ years exp

Capital One is a financial services company, and they are seeking an Operations Production Principal Coordinator for the Levies & Garnishments team. This role involves ensuring flawless execution when processing legal orders and driving the team towards productivity and quality metrics while supporting escalated concerns and resolving issues.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Self-manage workflow and problem solve independently to ensure service level agreement is met daily

Be a Subject Matter Expert at legal processes and procedures

Process bank levies, garnishments and restraints (start to finish)

Ensure accuracy and highest quality assurance standards

Coordinates daily workflow of the department and directs work of others including reporting needs

Supports processing of outbound checks and responding to escalated mailbox

Communicates with managers and associates to drive associate productivity and engagement to increase department morale

Business needs require flexibility in scheduling and a high degree of professionalism and integrity with associates at all levels and external contacts

Regularly mentors and develops peers

Qualification

Customer ServiceFinancial Industry ExperienceGoogle SuiteMicrosoft OfficeLegal Document ReviewAttention to DetailProblem SolvingEffective CommunicationLeadershipMentoring