Codvo.ai · 1 month ago
Retail Subject Matter Expert (SME) (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
12+ years expCodvo.ai is committed to building scalable, future-ready data platforms that power business impact. They are seeking an experienced Retail Subject Matter Expert (SME) who will provide deep domain expertise across grocery, specialty, and omni-channel retail operations, translating this knowledge into actionable strategies and improvements.
Information Technology
Responsibilities
Serve as the domain authority across Merchandising, Assortment Planning, Space/Category Management, Store Operations, Forecasting, and Supply Chain
Provide strategic guidance on retail processes, KPIs, data structures, and operational workflows
Translate business needs into detailed requirements, use cases, and process maps
Work closely with Product, Engineering, CX, and Data Science teams to validate features, align solutions with retail realities, and ensure operational feasibility
Participate in backlog grooming, requirement reviews, and solution design workshops
Evaluate prototypes, AI/ML models, and analytics dashboards for business fit and accuracy
Identify improvement opportunities across inventory accuracy, promo efficiency, pricing, replenishment, and demand forecasting
Design workflows that optimize store labor, reduce shrink/OOS, and improve customer experience
Map 'as-is' and 'to-be' operational processes
Conduct discovery sessions, interviews, and deep-dives with cross-functional business teams
Communicate insights, recommendations, and outcomes through clear storytelling and presentation skills
Help create SOPs, process documentation, and training assets for new systems
Drive adoption of new tools, dashboards, and AI-driven workflows
Support governance processes for data quality, performance, and retail compliance
Qualification
Required
12–15 years of experience in retail, grocery, CPG, supply chain, or omni-channel operations
Strong command over retail KPIs: sell-through, GMROI, OSA/OOS, waste, shrink, promo uplift, margin mix, safety stock, inventory turn, etc
Expertise in at least 2–3 retail domains: Merchandising, Replenishment & Forecasting, Category Management, Store Operations, Ecommerce & Omnichannel, Supply Chain & Warehouse Ops
Hands-on experience working with retail systems such as POS, ERP, WMS, TMS, Planograms, Plan/Promo/Allocation tools, or Demand Planning systems
Ability to define business requirements, user stories, acceptance criteria, and operational workflows
Strong analytical, documentation, and communication skills
Experience working with analytics, dashboards, or AI/ML-enabled tools
Bachelor's degree in Business, Supply Chain, Retail Management, or a related field
Preferred
MBA or advanced certification in Retail/Supply Chain
Experience collaborating with AI/ML, Data Engineering, or Product teams to build retail-focused solutions
Familiarity with retail cloud platforms (Azure, AWS, GCP) and data ecosystems
Comfort working with SQL, Power BI/Tableau, or analytical modeling
Exposure to Generative AI or agentic AI use cases in retail (merchant assistants, OOS prediction, forecasting, etc.)
Experience with process standardization, SOP creation, and operational excellence initiatives
Company
Codvo.ai
At Codvo.ai, we specialize in leveraging artificial intelligence, cloud, and data to solve complex business problems and drive innovation.
51-200 employees
H1B Sponsorship
Codvo.ai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (3)
Funding
Current Stage
Growth StageLeadership Team
Amit Verma
Managing Partner
Harish Vajja
Managing Partner
Company data provided by crunchbase