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HUB International · 2 months ago

Benefit Technology Implementation Analyst

Manchester, NH

Full-time

Hybrid

Mid, Senior Level

$66K/yr - $85K/yr

5+ years exp

HUB International is the largest privately owned global insurance broker, providing a broad array of products and services. They are seeking a Benefit Technology Implementation Analyst to support clients with the delivery of benefit technology solutions and ensure successful implementation of the enrollment platform.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Responsible for helping HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solutions

The implementation consultant is not only responsible for the successful implementation of the enrollment platform but is the subject matter expert (SME) for all levels of the day-to-day role

Candidate is a resource for the team and at times may need to act as a liaison between teams/partners

As a benefit implementation consultant, you will be responsible for ensuring the successful implementation of the Employee Navigator system

This includes, but not limited to: Configuring system as needed based on client provided requirements

Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression, and acceptance test plans

Establish electronic data interchange (EDI) files when appropriate

The implementation consultant will also manage yearly assigned renewals

Requires a self-motivated, client focused professional with strong follow-through who consistently delivers on commitments to clients and internal stakeholders

Display sound knowledge of common healthcare practices and the transmission of enrollment data from one trading partner to another

Facilitate site demonstrations, training to clients/HUB Account Team, product overviews and general project meetings as needed

Maintain thorough understanding of all internal systems to respond to general and specialized client requests

Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution

Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude

Create accurate and concise requirements to support continuous data quality improvements

Ability to identify, report and track issues and/or enhancements required to meet current industry standard business rules and functionality

Build and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives

Creating and maintaining procedures for the team

Serves as a technical resource and triage point to the team

Serves as a mentor and escalation point

Assesses the effectiveness of team process, recommends, and implements improvements as necessary across the team

Other duties as assigned

Qualification

Employee Navigator systemElectronic Data Interchange (EDI)Benefits administrationMicrosoft ExcelAnalytical skillsWritten communicationVerbal communicationTeamworkProblem solving

Required

A Bachelor's Degree and/or 5+ years' experience in benefits administration with a preference to online enrollment

Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions

Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality)

Experience with building/maintaining Electronic Data Interchange (EDI) files a plus

Must be able to quickly sort through complex subject material

Strong analytical skill set and ability to effectively use data for strategy

High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness

Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality

Must possess a passion for teamwork, client service and reaching business results through problem solving

Proven judgement, creativity and analytical skills are required to analyze, recommend, and improve workflows