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Augury · 1 day ago

Implementation Engineer

European Union

Full-time

Onsite

Senior Level

5+ years exp

Augury is a leader in Machine Health and Process Health solutions, using AI technology to help companies improve production outcomes. As an Implementation Engineer, you will provide technical and customer support, ensuring the correct installation of Augury’s products and services while traveling extensively throughout Europe.

AnalyticsArtificial Intelligence (AI)Industrial AutomationMachine Learning

Responsibilities

Travel 60-80% of the time throughout Europe

Communicate with external and internal customers to install and implement Augury’s hardware and services successfully

Effectively manage administrative tasks, which include, but are not limited to, service reports, customer action lists, inventory returns, and material asset lists, Salesforce, and other project management software

Assist in the optimization of our products by working alongside our reliability systems managers and client partners

Assist with project-specific tasks (conducting site surveys, maintenance visits, and installations)

Review the weekly/monthly plan and organize field activities following the Field Operation guidelines

Document events in the CRM platform correctly

Answer escalations from service management

Qualification

Industrial controls installationElectromechanical systems troubleshootingRotating equipment designProject management softwareCustomer communicationVibration certificationMultilingual