NETSYNC ยท 2 months ago
RMA Administrator
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelNETSYNC is a company that specializes in product returns and logistics management. The RMA Administrator is responsible for overseeing the return process, ensuring proper documentation and evaluation of returned items, while maintaining strong relationships with customers and vendors.
Cyber SecurityData CenterInformation ServicesInformation TechnologyIT InfrastructureSecurityUnified CommunicationsWireless
Responsibilities
Maintain strong working relationships with customers and team
Maintain expertise on warranty and insurance guidelines of the products sold by Netsync
Facilitate troubleshooting and product handling of exchange (RMA) support requests
Customer, Partner/Vendor and cross-department relationship management
Manage and update support and RMA cases in Customer, Netsync and OEM systems
Assist in continual improvement to further streamline and automate existing processes and procedures
Upkeep of work area
Assist with break-fix and administrative tasks
Continued technical education
Attend and contribute to team meetings
Other responsibilities as assigned by management
Qualification
Required
High School diploma or equivalent
Some form of higher education and/or technical certifications
Some IT industry experience and or education in network and/or end user support
Proficient with Microsoft Office Applications
Strong attention to detail
Good communication skills
Good organization skills
Strong customer service skills
Curiosity and strong desire to constantly learn
Benefits
Medical
Dental
Vision
Life
PTO
401 company match
Company
NETSYNC
Netsync specializes in collaboration & unified communications, data center and cloud, network infrastructure and others.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Len Noble
Senior Vice President of Sales
Jeff Barker
Executive Sales Director
Company data provided by crunchbase