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Independence Blue Cross · 2 months ago

Supervisor Operations

Philadelphia, Pennsylvania

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Independence Blue Cross is committed to enhancing the health and well-being of the communities they serve, and they are seeking a Supervisor of Operations to lead their Customer Service Operational Unit. This role involves supervising departmental functions, providing leadership and training to staff, and ensuring optimal customer support through effective management and implementation of policies.

Health CareHealth InsuranceInsuranceMedical

H1B Sponsor Likely

Responsibilities

Supervises and implements departmental functions, policies and procedures with all internal and external contacts

Evaluates effectiveness and efficiency of operational areas and takes action to reallocate resources as necessary

Creates and implements programs to enhance the level of service provided to customers

Communicates, implements, and interprets corporate and departmental policies and procedures

Maintains department standards to ensure optimal customer support

Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks

Provides technical expertise related to job unit function

Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes

Coordinates departmental functions with all internal and external contacts

Compiles and prepares required data for report information pertaining to unit

Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt and courteous manner

Serves as the next level contact for problems/issues that staff cannot resolve

Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions

Encourages the professional progression of staff through Performance Management, coaching and counseling

Establishes appropriate goals and performance standards and makes recommendations for career path of staff

Ensures that department systems and supports are operational

Performs all other appropriate responsibilities and duties as assigned

Qualification

Insurance operations experienceAnalytical abilityLeadership skillsOralTime management skillsWritten communicationProfessionalismTactDiplomacyOrganizational skillsProblem-solving skills

Required

Undergraduate degree is preferred plus a minimum of one (1) year of relevant experience

5 years related insurance operations experience

Ability to manage, organize, plan and provide leadership to staff

Ability to develop and motivate staff to facilitate professional growth

Excellent oral and written communication skills

Ability to carry out assignments with minimal guidance

Exposure to an operations services environment is highly recommended

Analytical ability to identify and resolve staff and customer problems

Must be able to prioritize work in an environment that changes frequently

Demonstrated time management skills

10% travel required to vendor sites

Call center is open from 8:00am-9:00pm, must have flexibility, as business needs will dictate the shift hours

Ability to work from home, which includes high speed wi-fi capability of at least 400 Mbps and a quiet, confidential workspace

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app

Company

Independence Blue Cross

Glassdoor3.5

The leading health insurer in southeastern Pennsylvania. It is a sub-organization of Independence Blue Cross.

Founded in 1938

Philadelphia, Pennsylvania, USA

5001-10000 employees

https://www.ibx.com

H1B Sponsorship

Independence Blue Cross has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (2)

2023 (6)

2022 (2)

2021 (6)

2020 (1)