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United Wholesale Mortgage · 1 day ago

Client Experience Coach

Pontiac, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

United Wholesale Mortgage is focused on making the dream of home ownership possible for more Americans. The Client Experience Coach role involves mentoring team members who interact with clients, providing feedback and training to enhance their skills and ensure positive client experiences.

FinanceFinancial ServicesMortgage

Responsibilities

Listening to call clips with team members, and giving verbal and written feedback

Side-by-side live coaching

Preparing formal feedback for leaders and the Client Service team

Logging organized and detailed feedback for each coaching session

Facilitating in Client Service training sessions

Scheduling coaching sessions with team members

Assigning classroom-based instruction to team members who require additional training

Qualification

Call quality managementClient experienceLeadership experienceCoaching skillsMultitasking abilityPositive attitudeSelf-motivatedAdaptability

Required

High school diploma or equivalent

Must have experience in leadership, management and call quality

Must have at least two years' client experience

Self-motivated with a strong work ethic

Comfortable in a fast-moving environment

Ability to multitask and adapt

Positive attitude and willingness to learn

Onsite, full-time attendance

Prepare to conduct 15-20 Coaching Sessions Per Day

Comfortable traveling between all uwm buildings to conduct coaching sessions

Benefits

Paid Time Off (PTO) after just 30 days

Additional parental and maternity leave benefits after 12 months

Adoption reimbursement program

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insurance

401k with employer match

Mortgage discount and area business discounts

Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court

Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon

Gourmet cafeteria featuring homemade breakfast and lunch

Convenience store featuring healthy grab-and-go snacks

In-house Starbucks and Dunkin

Indoor/outdoor café with Wi-Fi