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Ultimate Medical Academy · 1 month ago

Admissions Representative

United States

Full-time

Remote

Entry Level

$20/hr - $20/hr

2+ years exp

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. As an Admissions Representative, you will assist prospective students in understanding the educational programs offered and guide them through the admissions process while adhering to compliance standards.

Education Management

Culture & Values

Responsibilities

Follows admissions criteria for all perspective students in accordance with all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements

Contacts potential students utilizing most appropriate method of contact (e.g., phone, email, etc.) to set up information session

Conducts interviews of prospective students while gauging interest level, area of study, time and availability, etc

Serve as liaison between prospective student and Admissions on their initial visit to the school

Contact graduates, previously cancelled students, and students scheduled to start in classes to provide program opportunities and assess class readiness

Use Interaction Client to efficiently respond to student inquiries through inbound and outbound phone calls, emails, and other forms of approved communication

Evaluates prospective students based on his/her needs, desire, interests, qualifications, motivations, commitments, and determinations in a qualitative manner

Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner

Refers students as appropriate to Student Finance and/or correct department

Schedules appointments for campus tours

Follows all training and guidance as provided by the Director of Admissions

Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures

Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department

Qualification

Customer service experienceSales experienceCompliance knowledgeEffective communicationTime managementListening skillsTyping skillsTeam playerProblem solving

Required

Minimum of a high school diploma or equivalent

Minimum of 2 years of previous experience in education, customer service, sales, or related field

Support diverse and inclusive work environment

Upholds all compliance standards by performing job duties while acting in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agency standards and requirements

Ability to be customer-centric by ensuring each prospective student has his/her needs met while developing and building collaborative relationships

Ability to uncover the needs, desires, and strengths of prospective students and help them select a program that best matches those requirements

Manages work time effectively by ensuring all work is completed in a timely and efficient manner

Presents information in a factual and ethical manner to prospective students and others regarding school's programs, tuition, fee schedules, refund policy, payment plans and other college policies and procedures which impact students

Strives to be a team player by working effectively in a team environment and within and across Ultimate Medical Academy departments