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Poudre School District · 1 month ago

Administrative Office Assistant-Employee Assistance Services

Fort Collins, CO

Full-time

Onsite

Entry Level

$18.54/hr - $20.76/hr

1+ years exp

Poudre School District is seeking an Administrative Office Assistant for their Employee Assistance Services Department. The role involves performing clerical duties, managing client intake, and ensuring compliance with privacy regulations while providing general administrative support.

Education

Responsibilities

Provide client intake and crisis triage; verify mental health/substance use services, benefits, eligibility, and pre-certifications for clients and providers; perform reception duties and general administrative support including managing phone calls, scheduling appointments, greeting clients, and responding to inquiries from supervisors, employees/clients, providers, and external parties. Collaborate with clinical staff to ensure a seamless flow of information and efficient client care coordination

Create, maintain, and update clinical Electronic Medical Records (EMR's) in compliance with privacy regulations and program policies. Distribute, receive, and upload electronic records and forms

Contribute to the development and implementation of administrative policies and procedures to improve program operations and compliance

Support payor operations, including the processing of provider insurance claims, claim status inquiries, and health plan participant "financial responsibility" inquiries

Provide general clerical support including printing, copying, data entry, reports, filing, correspondence, memos, forms and minutes

Maintain a welcoming waiting room environment, including supply of various brochures and other essentials

Maintain office/kitchen supplies, inventory, and equipment; coordinate maintenance and repairs as needed

Create and distribute monthly EAS counselor on-call schedule

Coordinate, organize and schedule meetings, trainings, and other events for staff and external stakeholders; reserve meeting space using PSD meeting room calendars and/ or EAS building calendar, as needed

Sort and distribute USPS and warehouse mail; assist department in mass mailings

Coordinate/maintain internal graphic service needs (EAS business cards, envelopes, brochures, etc.); create, supply and maintain office forms and handouts

Create and complete absence reporting for EAS staff

Perform other duties as assigned