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Cell Signaling Technology (CST) · 3 hours ago

Digital Experience Designer

Danvers, MA

Full-time

Onsite

Senior Level

$140K/yr - $180K/yr

5+ years exp

Cell Signaling Technology (CST) is a life sciences company founded and run by research scientists, dedicated to providing high-quality products and services. They are seeking a Digital Experience Designer to enhance the online experience for global researchers by creating user-centric designs, conducting user research, and collaborating with cross-functional teams to optimize digital platforms.

Biotechnology

Growth Opportunities

Responsibilities

Conduct thorough user research, including interviews and discovery work, to deeply understand the needs, pain points, and behaviors of scientists interacting with our digital platforms

Analyze web analytics, user replay, and other relevant data to identify usability challenges, improvement areas, and optimization opportunities

Enhance and evolve user personas, developing detailed user flows and scenarios based on the specific goals of each persona

Partner with market research to plan and execute usability testing of prototypes and existing interfaces to evaluate design effectiveness

Capture, synthesize, and translate user feedback and research insights into actionable design decisions and future iterations

Design intuitive and aesthetically pleasing user interfaces that simplify complex scientific information and workflows, ensuring user-friendliness

Rapidly create wireframes, mockups, and interactive prototypes to effectively communicate design concepts and facilitate iterative testing

Enhance existing user flows and the overall information architecture of the website based on user research and best practices

Utilize and evolve our existing design system with a focus on composable design, proposing new components and templates to ensure consistency and scalability within our enterprise CMS

Provide fully annotated designs and templates for CMS development, partnering with IT to ensure alignment on design, interaction patterns, and expected behavior

Collaborate effectively with cross-functional stakeholders, including marketing communications, market research, sales, product development, and external agencies, to align design solutions with business objectives

Clearly communicate design rationale and research findings to diverse audiences

Maintain a consistent user experience across all digital touch points by contributing to and adhering to brand guidelines and design templates

Translate UX research insights into actionable design outcomes that drive measurable improvements

Guide the planning, scaling, documentation, and execution of Human Factors and UI/UX design activities in alignment with regulatory and quality teams

Own and deliver interaction and visual designs across multiple platforms (web, potentially mobile or other interfaces), from low-fidelity wireframes to high-fidelity prototypes, with an understanding of CMS implications. Integrate user feedback, research, and product metrics into all design decisions to create impactful and intuitive experiences

Collaborate with the regulatory team to develop design strategies for new product submissions in accordance with relevant guidelines

Contribute to the overall UX vision and strategy, building strong relationships to gain buy-in and operationalize the strategy across teams

Maintain a strong understanding of current UX/UI design trends, best practices, and accessibility standards, and apply them appropriately to our products

Qualification

Enterprise CMS designUser researchPrototypingFigmaHuman-centered designUX/UI toolsA/B testingAnalytical skillsLife sciences experienceCollaborationCommunication skillsAdaptabilityProblem-solving

Required

Minimum of 5 years of demonstrable experience in UX/UI design for digital platforms, with a strong portfolio showcasing user-centered design solutions for complex websites utilizing an enterprise content management system. (CMS)

Bachelor's degree in Digital Design, Human-Computer Interaction (HCI), or a related field. Equivalent professional experience will also be considered

Expert-level proficiency in Figma and a proven track record of working effectively with established design systems, including contributing to their evolution

Strong working knowledge of other relevant UX/UI tools such as Miro and Axure for user research, collaboration, and prototyping

Deep understanding and practical application of human-centered design principles and methodologies

Proven ability to collaborate effectively within a multidisciplinary team to develop and implement user-driven design solutions

Excellent verbal and written communication skills, with the ability to articulate design rationale and build strong, collaborative relationships across diverse functional teams

Strong analytical and problem-solving skills, with a proactive and innovative approach to design challenges

Adaptability and resilience in a dynamic and evolving work environment

Demonstrated ability to understand complex scientific or technical concepts (ideally within the biotech or life sciences domain) and translate them into clear and effective user-centered designs

Preferred

Life sciences or biotech industry experience is a significant plus, demonstrating an understanding of the domain and its users

Proven experience planning, conducting, and analyzing various user research methodologies (e.g., interviews, surveys, contextual inquiries) and usability testing sessions

A strong understanding of current trends and best practices in UI/UX design, accessibility (WCAG guidelines), and emerging technologies

Experience working in an Agile or Scrum development environment, with a demonstrated ability to iterate quickly based on feedback

Familiarity with data visualization principles and the ability to present complex information in a clear and accessible manner for scientific users

Experience with design for scientific or technical audiences, including understanding their specific needs and workflows

A portfolio of case studies that showcase successful user-centered design solutions for web applications, ideally those with complex information architectures or scientific content

Experience with A/B testing methodologies and analyzing results to inform design decisions

Familiarity with Content Management Systems (CMS) and how design integrates with them

Company

Cell Signaling Technology (CST)

Founded by research scientists in 1999, Cell Signaling Technology (CST) is a private, family-owned company that prides itself on operating as a research institute developing quality products for other researchers.

Founded in 1999

Danvers, Massachusetts, USA

501-1000 employees