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Brightstar Lottery · 9 hours ago

Cloud/Site Reliability Engineer

Providence, RI

Full-time

Onsite

Mid, Senior Level

$118K/yr - $240K/yr

Brightstar Lottery is an innovative global leader in lottery solutions. They are seeking a Cloud/Site Reliability Engineer to join their Cloud Infrastructure Engineering, Operations & Automation team, focusing on building resilient systems and ensuring high availability of applications and services.

ComputerGamingInformation ServicesInformation TechnologyManufacturing

Hiring Manager

Brenna Kelliher

Responsibilities

Design and refine monitoring strategies using tools like Dynatrace, Prometheus, and ELK

Develop alerting standards that reduce noise and increase signal quality

Continuously improve observability to detect anomalies before they impact users

Assess application workloads key metrics for performance and reliability, together with infrastructure and middleware monitoring

Identify Public/Hybrid Cloud issues in services and resources

Correlate alerts with telemetry and logs to identify systemic issues and improvement opportunities

Work with L3 product engineers and with cloud vendors towards the resolution of the cases

Design, build, and maintain robust automation pipelines using tools such as Terraform, Ansible, Jenkins, Helm, and Bash to streamline cloud operations

Develop and implement self-healing capabilities that proactively detect and remediate issues, minimizing manual intervention and downtime

Analyze operational workflows to identify repetitive tasks and transform them into scalable, automated solutions

Collaborate with the Architecture team to enhance and enforce cloud baseline standards for consistency and reliability

Automate incident response and recovery processes leveraging tools like PagerDuty to accelerate resolution and improve system resilience

Manage Cloud infrastructure and services

Monitor and optimize Cloud resources usage

Open and manage Microsoft support tickets in collaboration with L3

Participate in 24x7 On-Call rotation with after-hours support for critical incident response

Qualification

Cloud operationsAutomation pipelinesMonitoring toolsPublic cloud experienceScripting proficiencyInfrastructure as CodeKubernetesLinux skillsAnalytical skillsTroubleshooting skillsAI/ML Ops familiarityJava knowledgeNetworking skillsPublic cloud certificationsCommunication skills

Required

Hands-on experience in cloud operation or site reliability engineering field

Practical experience in public cloud infrastructure and services management (Azure / AWS public cloud knowledge would be preferred)

Proficiency in scripting and automation (Terraform, PowerShell, Python, Bash)

Experience with Infrastructure as Code (IaC) and GitOps principles

Hands-on experience on K8s and containers orchestration

Expertise in monitoring tools (Dynatrace, Datadog, Prometheus, ELK)

Strong analytical, troubleshooting, and communication skills

Preferred

Apply Agentic AI techniques to drive intelligent automation, optimize cloud services, accelerate troubleshooting and root-cause analysis, and enhance system resilience and recoverability

Familiarity with AI/ML Ops or AI-assisted observability tools

Thorough understanding of Java application workloads, and Java performance related topics

Deep knowledge of one programming language (Java/ Python / Go)

Strong Linux and networking skills

Understanding software architecture patterns and app-dev principles

Public cloud certifications would be considered as a plus

Experience in a 24/7 operations environment