Museum of Science · 2 months ago
Operations Representative #213
Boston, MA
Full-time
Onsite
New Grad, Entry Level
$19.36/hr - $19.36/hrThe Museum of Science in Boston is one of the largest science centers and aims to inspire a lifelong love of science. The Operations Representative is responsible for ensuring a positive guest experience through welcoming guests, managing admissions, and supporting various operational needs within the museum.
EducationInformation TechnologyLife Science
Responsibilities
Welcome and admit guests to venues by scanning tickets and memberships, managing capacity, and enforcing admission policies to ensure efficient and friendly entry
Operate the theaters, venues and provide support to other Divisional needs to deliver safe, high-quality guest experience by following safety protocols, maintaining cleanliness, ensuring equipment functions properly, reporting issues, and providing accessibility equipment as needed
Ensure a smooth and welcoming experience for school groups by confirming guest counts for payment, communicating policies to chaperones, managing belongings, and independently coordinating organized lunch rotations
Assist in evacuating visitors from the building during emergencies calmly and helpfully
Perform other work-related duties as required by the Manager
Qualification
Required
Ability to carry out professional activities honestly, respectfully, and ethically
Maintains stable performance when under heavy pressure or stress
Experience in high guest volume, fast-paced settings
Proven experience multi-tasking in a calm and efficient manner
Exhibits passion and excitement over Museum offerings
Ability to match guest interest to Museum offerings and effectively upsell additional offerings to meet sales goals
Does not let important details slip through the cracks or derail a project
Provides excellent customer service to everyone they interact with in the museum
This position requires occasional lifting (10–15 lbs), pushing, and pulling (15–30 lbs), and frequent carrying of items weighing less than 5 lbs
The role involves standing 50% of the time, walking 40%, and sitting approximately 10%
Regular physical activities include reaching, handling, balancing, crouching, and both ordinary and oratory talking
The position also demands ordinary hearing, visual acuity, and depth perception
Preferred
Multilingual
Company
Museum of Science
The Museum of Science is a science center and cultural institution that aims to promote engineering education awareness in the U.S.
Founded in 1831
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.15MKey Investors
Patrick J. McGovern Foundation
2022-01-04Grant· $0.15M
2012-09-12Grant· $1M
Leadership Team
Miriam Kronberg, MBA
Chief Financial Officer
Todd Sperry
Chief Marketing Officer
Recent News
2026-01-16
2025-05-27
Seattle TechFlash
2025-04-11
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