VisibleThread ยท 2 months ago
Customer Success Manager
Washington, DC
Full-time
Hybrid
New Grad, Entry LevelVisibleThread is a growing technology business that is expanding at a rapid rate. They are seeking a Customer Success Manager who will act as a trusted advisor for a dedicated portfolio of accounts, guiding customers to see the immense value of their products and ensuring customer retention and growth.
Document ManagementInformation TechnologySoftware
Responsibilities
Act as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth implementation of our platform
Help them understand the features and functionalities, provide training and support, and facilitate successful adoption
Go beyond basic support to understand your customers' business goals, proactively identifying opportunities for them to maximize the value and ROI of our platform
Proactively identify opportunities for customer growth and expansion within your customer portfolio
Collaborate with the sales team to drive renewals and upsell opportunities, demonstrating the value and ROI our products deliver
Provide accurate and timely information to the sales team regarding customer health, product usage, and potential upsell opportunities
Become a product expert and confidently demonstrate how to leverage our solutions for their specific use cases
Address customer inquiries, issues, and concerns promptly and effectively, ensuring a high level of customer satisfaction
Collaborate with internal teams, such as technical support and product development, to resolve complex customer problems and escalate issues when necessary
Provide clear and timely communication to customers regarding updates, resolutions, and workarounds
Qualification
Required
Strong technical aptitude and familiarity with SaaS solutions
Ability to quickly grasp complex software systems and effectively communicate technical concepts to non-technical audiences
A genuine passion for delivering exceptional customer experiences
Proven ability to empathize with customers, understand their needs, and provide effective solutions
Strong relationship-building skills and a commitment to customer success
Excellent verbal and written communication skills
Ability to articulate ideas clearly, actively listen to customers, and adapt communication style to different audiences
Proficiency in English is required
Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions
Demonstrated ability to work independently, prioritize tasks, and manage multiple deadlines effectively
Thrives in a fast-paced, dynamic environment
Ability to quickly adapt to changes, learn new technologies, and navigate ambiguity
A proactive and self-motivated mindset with a willingness to take ownership and drive initiatives
Preferred
A bachelor's degree in a relevant field is preferred
Additional language skills are a plus
Benefits
A supportive place to work with incredible teams worldwide
Genuine career progression opportunities
Attractive remuneration package
100% paid private medical insurance
Flexible working schedule
Monthly "all hands" and other team-building events
Company
VisibleThread
VisibleThread lets its users to analyze & improve their proposals, solicitations, and other documents.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Tribal.vc
2016-09-07Series Unknown
Leadership Team
Fergal McGovern
Founder & CPO (Chief Product Officer)
Lisa Hsu
Director
Recent News
Morningstar, Inc.
2025-03-20
Company data provided by crunchbase