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DMI · 1 month ago

LAN Jr. Network Technician

Baltimore, MD

Full-time

Hybrid

Entry Level

3+ years exp

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. The company is seeking a Junior Network Technician to provide technical support and manage IT resources for various sites associated with DHS, ensuring effective operation and troubleshooting of computer systems.

Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Supports the designated sites assigned, the position also supports satellite offices associated with DHS. The offices include the county courthouses, sheriff’s offices, and other locations where DHS staff and contractors are located

Provides in-person help desk computer/server troubleshooting support, to include investigating software related failures in addition to faulty computer components and peripherals (disk drives, motherboards, mice, printers, keyboards, etc.)

Provides in-person remote site coverage for other supported locations which will include all duties as outlined above for said location in the event that the individual responsible for the location is on leave or out of the office

Provides desktop telephone support to other off-site staff, to include providing remote computer support/diagnosis, using DHS provided remote diagnosis tools

Serves as a technical resource to other Administrators

Manages, creates, and provisions accounts, permissions, and identities per DHS’ policies

Manages, creates, and shares documentation and other material on processes, technical implementations, as well as modifications and changes in the environment

Deploys equipment to meet the agency’s needs

Configures and manages IT equipment per DHS’ standards

Qualification

Windows InfrastructureComputer TroubleshootingAccount ManagementDocumentation SkillsTechnical Support

Required

An Associate's degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or Technical school certificate of completion in the data communications field including cable installation, or the equivalent military training

Three (3) years of experience in a computer-related field

Two (2) years of experience in the following areas: Installation, operation, and maintenance of Windows Infrastructure and connected devices

H 1B citizenship status required

Benefits

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.

Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.

Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.

Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.

Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

Company

DMI

DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.

Founded in 2002

Bethesda, Maryland, USA

1001-5000 employees