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Allen Distribution · 1 month ago

Customer Service Representative - 1st Shift, 7:00am - 3:30pm, Mon - Fri

Palmetto, GA

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

Allen Distribution is a company focused on warehousing operations, and they are seeking a Customer Service Representative to handle incoming and outgoing orders while providing excellent customer service. The role involves coordinating with customers and ensuring efficient workflow in the operations department.

LogisticsTransportation

Responsibilities

Accurately process incoming and outgoing orders within designated systems

Provide customer service to daily activities related to warehousing operations

Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame

Enter and complete all inbound and outbound orders and extra billing by end of work shift

Review open receipts and orders daily and communicate any issues to your manager

Assign trailers to designated dock doors to ensure efficient warehouse flow

Follow our Standard Operating Procedures (SOP) and specific customer work instructions

Follow established Dock Safety Policy

Follow safety and security policies and SOPs

Follow established Visitor Policy

Follow Inbound Trailer Security and Outbound Trailer Security SOP

Ensure that all system entries are accurately entered

Follow our Standard Operating Procedures (SOP) and specific customer work instructions

All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers

Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart

Ensure lift operators have completed all inbound and outbound paperwork correctly

Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.)

Interface directly with the customer and maintain a professional and courteous relationship with all customers

Ensure customer requests are responded to within an hour

Provide customer with an estimated time of completion including a factual response

Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors)

Qualification

Customer serviceData entryComputer skillsProblem solvingCommunication

Required

Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers

Intermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills

Proficient and accurate data entry skills

Must be able to sit for extended periods

Must be able to twist, squat and reach above shoulder level

Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task)

Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points

Attitude: Maintains a 'Whatever it Takes' attitude. Lives by company stated values and inspires others

Willingness To Learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change

Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc. Promote teamwork and assist in all areas and processes in the operation as needed / required

Quality Of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of 'Only Handle It Once – OHIO', by completing work correctly the first time

Follows Directions: Follows all written and verbal instructions provided by management, project leader, etc

Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor

Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position

Safety: Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise

Productivity: Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame. Enter and complete all inbound and outbound orders and extra billing by end of work shift. Review open receipts and orders daily and communicate any issues to your manager. Assign trailers to designated dock doors to ensure efficient warehouse flow. Follow our Standard Operating Procedures (SOP) and specific customer work instructions

Safety: Follow established Dock Safety Policy. Follow safety and security policies and SOPs. Follow established Visitor Policy. Follow Inbound Trailer Security and Outbound Trailer Security SOP

Quality: Ensure that all system entries are accurately entered. Follow our Standard Operating Procedures (SOP) and specific customer work instructions. All outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers. Complete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart. Ensure lift operators have completed all inbound and outbound paperwork correctly. Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.)

Customer Service: Interface directly with the customer and maintain a professional and courteous relationship with all customers. Ensure customer requests are responded to within an hour. Provide customer with an estimated time of completion including a factual response. Immediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors)