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JM Eagle · 2 hours ago

HR Operations Manager

Los Angeles, CA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

JM Eagle is a leading company in the manufacturing sector, seeking an HR Operations Manager to design and implement HR programs and optimize HR processes. The role focuses on change management, compliance, employee relations, and performance management to support the organization's goals.

Manufacturing

Responsibilities

Manages the deployment and administration of operational processes used to deliver HR programs and projects

Oversee and manage the daily operations of the HR department, ensuring alignment with company goals

Develop, implement, and maintain HR policies and procedures to ensure compliance with federal, state, and local labor laws

Ensure accurate record-keeping and HR documentation in line with legal requirements

Manage HR audits and ensure compliance with data privacy regulations

Maintains HRIS (Paycom and Lattice) and other HR-related technology platforms

Continuously evaluate and improve HR processes, leveraging technology and best practices

Generate HR reports and analytics to support business decision-making

Act as a point of contact for employee inquiries related to HR policies, benefits, and HR systems

Ensure smooth onboarding and offboarding processes

Provide guidance to managers and employees on employee relations issues, ensuring fair and consistent application of company policies and procedures

Conduct thorough and confidential investigations into workplace concerns, including harassment, discrimination, and policy violations

Draft and deliver disciplinary actions and performance improvement plans in alignment with HR best practices and legal standards

Partner with leadership to proactively address workplace conflict, fostering a positive and productive environment

Maintain detailed documentation of employee relations cases to ensure compliance and support legal defense if necessary

Facilitate resolution of interpersonal disputes through coaching, mediation, and conflict resolution techniques

Collaborate with legal counsel and senior HR leadership on complex or high-risk cases

Track trends and provide data-driven insights to improve policies, reduce turnover, and enhance organizational culture

Manages the company’s performance review process, ensuring consistency and fairness

Administer and maintain the performance management platform (Lattice)

Work with leadership to set performance review timelines, templates, and guidelines

Train managers and employees on performance review best practices and system navigation

Generate reports and analytics to assess performance trends and provide insights for leadership

Continuously evaluate and improve the performance review process to align with company objectives and employee development goals

Work with external vendors to maintain strong, ongoing relationships and ensure high-quality service

Manage vendor contracts, including reviewing terms, renewals, and ensuring compliance with agreed-upon services

Monitor vendor performance and provide feedback to ensure consistent service delivery

Partner with department heads and leadership to drive HR initiatives and improve workforce productivity

Collaborates with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives like compensation, benefits, performance management, or training

Provide guidance to HR staff and ensure consistency in HR service delivery

Administer workers’ compensation claims with HR Generalist from initial report through resolution, ensuring compliance with state and federal regulations

Serve as primary point of contact for injured employees, insurance carriers, and medical providers to coordinate care and claim documentation

Monitor open claims and collaborate with adjusters to facilitate timely return-to-work plans and case closures

Maintain accurate records of all claims, correspondence, and medical reports in accordance with confidentiality and legal standards

Review and analyze workers’ comp data to identify trends, reduce incidents, and improve workplace safety initiatives

Coordinate the annual workers’ compensation policy renewal process, including reviewing prior claim history, updating payroll data, and working with brokers to ensure adequate coverage and competitive rates

Participate in annual audits by preparing required documentation and supporting insurance carrier reviews

Educate managers and employees on injury reporting procedures and best practices to minimize risk and enhance workplace safety awareness

Analyze internal and external data to develop and maintain salary structures, pay grades, and compensation ranges

Conduct job evaluations and market pricing for new and existing roles to ensure competitive compensation

Assist in the annual compensation review process, including merit increases, bonus planning, and compensation modeling

Monitor legal and regulatory developments related to compensation (e.g., pay transparency, FLSA) and ensure compliance

Assist in the development of compensation policies, procedures, and communication materials

Design and deliver engaging training programs for employees and managers on topics such as compliance, leadership, and performance management

Conduct onboarding sessions to ensure new hires are equipped with the tools, knowledge, and resources to succeed

Assess organizational training needs through surveys, performance data, and feedback from department heads

Create training materials, presentations, and job aids tailored to various learning styles and roles

Facilitate in-person and virtual training sessions using interactive methods to maximize engagement and retention

Partner with subject matter experts to develop role-specific learning paths and upskill employees

Utilize learning management systems (LMS) to schedule, assign, and monitor training programs

Qualification

Performance ManagementCompensation AnalysisHR ComplianceHR Technology ManagementPaycomLatticePower BIAnalytical skillsIndustry trends understandingProblem-solving skillsCommunication skillsCross-functional collaboration