Cloudflare · 1 month ago
Infrastructure Support Engineer (NOC)
In-Office
Full-time
Onsite
Entry, Mid Level
2+ years expCloudflare is a mission-driven company focused on building a better Internet. The Infrastructure Support Engineer (NOC) role involves monitoring, managing, and maintaining the Cloudflare global network, ensuring maximum uptime performance and security of critical systems and services.
AnalyticsEnterprise SoftwareSecurityWeb Hosting
Responsibilities
Monitor for network and data center issues working with Infrastructure, Network, and SRE teams to support the day-to-day health of data center operations
Identify and respond to incident, outage and performance issues to ensure data center and network availability through proactive support and remote coordination
Perform first level of troubleshooting of issues by following SOPs, and helping to coordinate and track tasks with remote hands/contractors (e.g. hardware support/check cabling)
Conduct root cause analysis for recurring issues and recommend preventive measures
Creating and maintaining documentation related to SOPs and participating in development and refinement of monitoring best practices
Support and reconfigure network infrastructure where required
Use tools like JIRA to update task status and progress reports
Providing feedback to internal teams to support internal tools and external vendor partnerships
Assist in improving documentation and procedures for remote site operations
Participate in on-call rotations or incident response support
Collaborate with global teammates across time zones and cultures
Assist with the definition, documentation and implementation of consistent processes across all region
Limited travel may be required for team offsites
Qualification
Required
English language proficiency (written and verbal) is mandatory
Over 2 years of experience in a technical support, IT operations, or data center environment (internship or junior role experience acceptable)
Exposure to basic networking concepts (cabling, ports, troubleshooting). Experience with Juniper, Cisco and DWDM network equipment
Familiarity with Linux-based systems and command-line tools
Experience working with or coordinating third-party contractors (e.g. remote hands, field engineers)
Familiarity with work required to stand up infrastructure in remote colocation facilities
Experience running and improving operational processes
Familiarity with day-to-day tasks common to Data Center Operations e.g decommissioning and power)
Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
Incident management
Preferred
Bachelor's degree; technical background in engineering, computer science, or MIS
Direct experience executing on complex data center/infrastructure projects
Previous experience installing / maintaining data center (and other IT) infrastructure and DCIM tools
Experience running and improving operational processes in a rapidly changing environment
Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills
Must be proactive with proven ability to learn fast and execute on multiple tasks simultaneously
Ability to manage MS excel and Google spreadsheets
Comfortable handling multiple responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
Must be a team player
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
Winnipeg Free Press
2026-01-09
2026-01-07
Company data provided by crunchbase