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Minuteman Security & Life Safety · 2 months ago

Support Engineer II

Edison,NJ,US

Full-time

Onsite

Mid Level

$60K/yr - $97K/yr

Minuteman Security & Life Safety is a company focused on providing advanced technical support for security products and services. The Support Engineer II will troubleshoot, manage incidents, and assist customers with medium-to-complex security problems while collaborating with other teams to ensure optimal security infrastructure performance.

Physical SecurityProfessional ServicesSecurity

H1B Sponsor Likely

Responsibilities

Provide tier-2 support for security-related issues, troubleshooting and resolving moderately complex problems

Coordinate with other engineering teams to resolve security incidents

Perform root cause analysis for recurring technical problems

Document resolutions and create knowledge base articles for customers

Assist in the implementation and deployment of security tools or updates

Mentor junior support engineers and provide training on security technologies

Communicate effectively with customers, ensuring they are kept informed of issue resolution progress

Perform other job-related duties as assigned

Focus on excellence in everything you do and each interaction you have with all clients

Absorb the training. Make yourself an expert on our portfolio of solutions

Always understand that you are the face of the company to our customers

Every project is different so you must enjoy variety in your workday

Work closely with Minuteman’s sales, management, and operations teams to best serve our customers

Turn challenges into opportunities

Qualification

Security technologiesCybersecurity principlesIncident responseSecurity compliance regulationsCertifications CISSPCertifications CEHMultitaskingTroubleshootingCommunication skills

Required

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field (or equivalent experience)

Prior experience in IT support, preferably in a security-focused role

Strong experience with security technologies such as firewalls, VPNs, endpoint protection, and intrusion detection/prevention systems

Solid understanding of cybersecurity principles and best practices

Familiarity with security compliance regulations (e.g., PCI-DSS, GDPR, HIPAA)

Strong multitasking, troubleshooting, and communication skills

Preferred

Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Ethical Hacker (CEH) are preferred

Experience with SIEM tools, threat detection, and incident response

Benefits

Health coverage

Paid holidays

Variable bonus

Company

Minuteman Security & Life Safety

Minuteman Security & Life Safety offer security and safety solutions for commercial and government organizations.

Founded in 1988

Buffalo, New York, USA

501-1000 employees

https://www.minutemanst.com/

H1B Sponsorship

Minuteman Security & Life Safety has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)