Apply on Employer Site

Encore · 1 hour ago

Senior Director, Event Technology I - Seattle Convention Center

Seattle, WA

Full-time

Onsite

Director/Executive

$93K/yr - $114K/yr

7+ years exp

Encore is a company focused on delivering exceptional event technology services. The Senior Director, Event Technology is responsible for leading sales and operations teams to meet revenue goals while ensuring high-quality service and fostering relationships with venue leaders.

Event ManagementEvent PromotionEvents

Responsibilities

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention

Service high profile/visibility events and act as a point of escalation when needed

Seek to establish and maintain valuable industry relationships (i.e., venue hotel management, Production/EXPO)

Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business

Create and participate in business review presentations

Identify new opportunities for revenue streams and select services and partner with regional leadership

Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures

Support the achievement of Encore’s financial goals for the location by ensuring the collaboration between the Sales and Operations leadership teams and through effective direction of same

Train and directs Operations, Sales Directors and Managers to complete standard and ad hoc reports

Complete and analyzes reports and budgets to effectively manage the business

Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients

Collaborates with regional leadership during the in Ops Planning Process

Review location P & L and develops and implements action plans to address deficiencies/grow the business

Confirms venue partners process all payments to Encore on a timely basis

Responsible for planning and execution of events according to Production Standards

Hold the Operations Director and/or select services team accountable to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards

Directs and supports operations team to use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment

See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets

Guarantees an Encore management presence at all venue meetings, such as daily stand ups or sales meetings

Meet with Operations Leadership to review upcoming events, problem solving, operational feasibility, and budgets

Collaborate with Select Services regional management teams when necessary

Perform duties similarly aligned to running a successful independent business

Accountable for successful completion of total budgeted revenue

Act as a resource or point of escalation for technical support for sales and operations leadership team

Ensures staff understands the technical aspects of the job

Effectively utilizes applicable company computer systems

Ensures team manages the security of stored gear, transportation, and maintenance of equipment at locations

Provide analysis of equipment needs for locations and partner with regional leadership & Product Management to establish proper CAPEX submission

Ensure that the management team effectively utilizes all Company computer systems and software programs, providing assistance when necessary. Improve efficiencies within assigned venues through shared workforce, equipment, and industry knowledge

Utilize company systems for site visit reviews to ensure location adherence to Standard Operating Procedures (SOPs) and appropriate business practices

Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments

Direct the team to exceed the expectations and needs of internal and external customers

Make certain the team monitors events and checks in on customers throughout the day

Enforce the guidelines in the Team Member Guidebook and/or venue standards for the team to portray a polished and professional image

Embrace and foster the company's Core Values

Value People by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality

Direct and manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development

Navigate the union labor market and associated management dynamics, where applicable

Lead and manage the human resources activities including selection, performance management, employee engagement and learning

Encourage and provide focused and continued mentoring and coaching to develop the skills of team members

Verify that employees are trained on Encore standards for service and equipment, and properly trained on company computer systems

Review succession planning to prepare strong talent bench strength

Recommend team members for training opportunities, as needed

Do the Right Thing by ensuring all safety practices are being followed

Partner with regional leadership and HR to analyze team member engagement survey data; develop action plans to address the priority issues and ensure action plans are deployed and producing positive changes

Ensure Encore's DEI initiatives are implemented

Qualification

Audio-visual experienceOperations management experienceFinancial acumenCustomer service experienceRelationship managementSales planningCRM proficiencyLeadership abilitiesPeople developmentComputer hardware proficiencyMicrosoft Office proficiencyWritten communicationOral communication