Janus Henderson Investors · 9 hours ago
IT Service Desk Specialist
New York, United States
Full-time
Hybrid
Mid Level
$38.46/hr - $40.87/hr
3+ years expJanus Henderson Investors is committed to helping clients achieve superior financial outcomes through differentiated insights and world-class service. The IT Service Desk Specialist will provide high-touch IT support to executives and staff, ensuring a seamless user experience while diagnosing and resolving various technical issues.
Asset ManagementFinanceFinancial Services
Responsibilities
Provide high-touch, white glove IT support to executives and staff in the New York City office, ensuring a seamless and professional user experience
Deliver remote and onsite technical support to global employees across multiple time zones
Diagnose and resolve hardware, software, and network issues promptly and effectively
Manage and maintain IT assets including laptops, mobile devices, AV systems, and peripherals
Partner with global IT teams to ensure consistent service delivery and alignment with support standards
Facilitate onboarding and offboarding processes, including device setup, account provisioning, and user orientation
Maintain detailed documentation of support requests, resolutions, and asset inventory
Support and maintain meeting room technology and video conferencing systems to ensure reliability and ease of use
Identify and implement opportunities for process improvement to enhance IT service quality and efficiency
Carry out other duties as assigned
Qualification
Required
Minimum of 3 years of experience in IT support or service delivery, ideally within a global organization
Strong proficiency in Windows, macOS, Office 365, and commonly used enterprise applications
Exceptional communication and interpersonal skills with a strong customer service orientation
Proven experience supporting VIPs or executive-level users in a high-demand environment
Ability to work independently, prioritize tasks, and thrive in a fast-paced setting
Familiarity with ITIL practices and service management platforms such as ServiceNow
Must possess experience with Active Directory and Multi-Factor Authentication (MFA)
Preferred
Experience with iOS and Mac management tools is a plus
Benefits
Generous Holiday policies
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses, tuition/qualification reimbursement and more
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace – the mindfulness app
Corporate membership to ClassPass and other health and well-being benefits
Unique employee events and programs including a 14er challenge
Complimentary beverages, snacks and all employee Happy Hours
Competitive compensation
Pension/retirement plans
Various health, wellbeing and lifestyle benefits
Company
Janus Henderson Investors
Janus Henderson Investors is an asset management company that provides investment products and portfolio management services to its clients.
1001-5000 employees
H1B Sponsorship
Janus Henderson Investors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
General Catalyst
2025-12-22Private Equity
2025-12-22Acquired
2017-05-30IPO
Leadership Team
Roger Thompson
Group CFO
Recent News
Company data provided by crunchbase