iA · 10 hours ago
Field Service Engineer
United States
Full-time
Onsite
Mid Level
$87K/yr - $118K/yr
3+ years expiA is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. The Field Service Engineer will be responsible for installing, maintaining, and repairing pharmacy automation fulfillment systems while ensuring exceptional customer service and satisfaction.
PharmaceuticalRoboticsSoftware
No H1B
U.S. Citizen Only
Responsibilities
Provide exceptional customer service by listening carefully to customer concerns, analyzing issues, and resolving hardware and software problems to full customer satisfaction
Disassemble and reassemble machines using wiring diagrams, schematics, and tools such as hand tools, multimeters, and oscilloscopes to repair or replace worn or malfunctioning components. Equipment includes Fanuc CNC multi-axis robotic arms, conveyance systems, and pneumatic delivery systems
Perform system analysis of current workflows and proposed configurations to improve customer efficiency and system effectiveness, including recommending additions, removals, or modifications to existing equipment and peripherals
Install and troubleshoot OS upgrades, network servers and workstations, and make updates or changes to PLC code (Allen-Bradley and Omron)
Provide training for new customers and iA employees, ensuring improvements in performance, quality, and overall customer satisfaction
Conduct periodic follow-up calls with customers using data-driven metrics and evaluate results
Develop recommendations to enhance or replace existing hardware or software based on customer feedback and operational experience
Collaborate with the iA Customer Success team to recommend improvements to customer service or workflow efficiency
Assist in testing and developing new software and hardware enhancements or replacements, using both quantitative and qualitative customer data
Qualification
Required
Able to travel regionally by air on a regular basis (75%+), including extended overnights, work outside normal business hours, and weekends as needed
Possess excellent customer service and interpersonal skills, with the ability to communicate effectively with all levels of management, employees, subcontractors, and customers
Have advanced technician-level knowledge of installing, troubleshooting, and repairing electromechanical systems
Bring general robotics experience—preferably with Fanuc—and an understanding of PLC ladder logic
Experienced with conveyor systems, pneumatic delivery systems, and large compressors, including both high- and low-voltage equipment
Proficient in the use of hand tools (including multimeters) and able to read wiring schematics
Experienced with Windows 10 upgrades, configuring servers and workstations, and basic SQL
Capable of performing physical requirements including reaching, sitting, pushing, pulling, lifting, grasping, and repetitive motions
Able to exert up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and negligible force constantly to move objects
Willing to participate in on-call emergency coverage for three separate weeks per year from 5:00 p.m. to 8:00 a.m
Eligible to obtain military base access through a background check for work at government sites
Hold a valid driver's license with an acceptable driving record
Preferred
A bachelor's degree in computer science or an engineering-related field
3–5 years of experience in an information technology or mechanical/electrical engineering role
Field service experience that includes high-volume travel
Benefits
Generous time off policy that allows you to put your family first
Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
Competitive benefits, salary, and talent development opportunities
Commitment to professional development and working for a company where your voice is heard
Company
iA
iA is the pharmacy fulfillment solution for retail, government, and health systems.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Guy Eldredge
Chief Technology Officer
Thomas Utech
President & Chief Operating Officer
Recent News
2025-03-28
2024-10-28
Company data provided by crunchbase