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Playbook · 3 hours ago

Tenant Experience Coordinator

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

$90K/yr - $94K/yr

2+ years exp

Playbook is a company focused on redefining workplace experiences, and they are seeking a Tenant Experience Coordinator to execute a luxury hospitality program at their Class A office building. The role involves providing concierge-level service to tenants, managing facility operations, and supporting community events to enhance tenant satisfaction and engagement.

FitnessWellness

Growth Opportunities

Responsibilities

You’ll create a five-star, service-rich environment by infusing hospitality into all tenant and guest interactions, and you’ll achieve a 90% satisfaction rate from tenant feedback surveys

You’ll maintain pristine common areas, ensuring operational efficiency and tidiness of the amenity floor and conference rooms

Oversee daily operations, cleanliness, and the TopBrewer system's readiness to ensure a seamless, premium coffee experience that is complimentary for tenants

You will own all aspects of conference room bookings, including intake, coordination, AV walk-throughs and support, and day-of assistance, ensuring each booking receives exceptional service

Support your Tenant Experience Director in executing curated programming and maintaining local vendor partnerships

Qualification

Event CoordinationCommunity EngagementHospitality ExperienceTech-SavvyCustomer ServiceOrganizational SkillsCreative Mindset

Required

You have 2+ years of experience in event coordination, community engagement, and/or hospitality. You may have worked in a luxury hotel, at a co-working company, or in corporate meeting and event planning

You are tech-savvy. In this role, you will be managing two email inboxes daily (Outlook and GSuite). You'll also be operating property apps, survey platforms, marketing template platforms, invoicing systems, and more

You stay current with trends and have a finger on the pulse of the local luxury community and hospitality market

Obsessively customer-centric + a servant leader. You have multiple examples of how you've exceeded what customers expected of you. Your previous managers would tell us you have an innate hospitality mindset and are happiest when you are serving others. In your previous roles, you can recall several instances where you anticipated a customer's needs before they even knew they had them and delighted them!

A resourceful entrepreneur energized by making your mark. You've had previous experience launching something from nothing and turning it into something extraordinary. You are a self-starter who actively seeks and applies feedback because you are determined to be better every day

A hyper-organized ball juggler. You stay extremely organized and are constantly reprioritizing your own work based on new priorities that come up daily. You can pivot on a dime seamlessly, and your previous managers would tell us you are a stellar multitasker

Results-driven. You have strategically moved the needle for past organizations by seeing the big picture, understanding the interconnectedness of decisions and activities, and using that insight to drive revenue and exceed your goals. You know how to meet the KPIs you're given for your role

Creative and innovative mindset. You consistently envision new possibilities, generate ideas on your own, and execute them. You have an inclination to tackle challenges with original approaches, seeking unique ways to address issues and improve existing methods

Preferred

Even better if you've worked in high-touch roles in forward-thinking, customer-centric environments such as Industrious, Marriott, or The Ritz-Carlton