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Simpro Software · 7 hours ago

Account Manager

Miami, FL

Full-time

Hybrid

Mid Level

Simpro Software is a company focused on customer success, and they are seeking a Customer Success Manager to manage a portfolio of customers. The role involves fostering long-term relationships, identifying upsell opportunities, and acting as a trusted advisor to ensure clients derive maximum value from their solutions.

Asset ManagementEnterprise Resource Planning (ERP)Facility ManagementInformation TechnologyMobileMobile AppsSaaSSmall and Medium BusinessesSoftwareTask Management

Responsibilities

Account Health & Relationship Management: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. You will serve as the primary point of contact and customer advocate within Simpro

Identify and Close Expansion Opportunities: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression, and close in order to meet and exceed monthly and quarterly expansion / renewal targets

Strategic Business Reviews: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices, and align Simpro's solutions with their evolving business needs

Customer Advocacy: Act as the voice of the customer internally, collaborating with Product, Support, and Professional Services teams to ensure customer feedback is heard and addressed

Forecasting & Reporting: Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales

Qualification

B2B Account ManagementCustomer SuccessSalesforceNegotiationInterpersonal SkillsTech SavvySelf-Motivated

Required

Proven Experience: experience in a B2B Account Management or Customer Success role, preferably within a SaaS company

Commercial Acumen: A strong track record of consistently meeting and exceeding renewal and expansion sales targets. You're comfortable negotiating contracts and closing deals

Relationship Builder: Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease

Tech Savvy: Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies

Self-Motivated: A proactive, organised, and driven individual who can manage their time and portfolio effectively with a high degree of autonomy

Benefits

Responsible Time Off

Comprehensive medical, dental, vision package with 100% employer paid options

Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.

Wellness Challenge App, Diabetes Prevention App, and Health Hub App

401k/Retirement Plan with 6% employer match

Generous Parental Leave Program

Paid Volunteer Leave Days

Public Holiday Exchange Scheme

Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'!

Talent Referral Program – get rewarded for referring a friend to join our team!

Diverse training & internal networking opportunities across all of our product lines

Opportunities for career progression and development

Service recognition awards