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CoreSite · 1 week ago

Customer Success Project Manager (NY2) (1771)

Secaucus, NJ

Full-time

Onsite

Senior Level

$95K/yr - $108K/yr

5+ years exp

CoreSite is a company focused on high-performance data centers and interconnection solutions, committed to operational excellence and innovation. The Customer Success Project Manager will oversee customer deployments and expansions, ensuring timely and accurate project management while enhancing customer satisfaction. This role involves collaboration with various departments to deliver exceptional customer experiences and manage multi-market deployments.

Enterprise SoftwareGovernmentInformation TechnologyInternetService Industry

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Responsible for the overall planning, planning, implementation/management and close-out of customer move-in, expansion and migration projects

Coordinate with other Project Manager to complete multi-market customer deployments; may be responsible for entire multi-market deployment

Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight

Serve as project manager for customer interaction in market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics

Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements

Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders

Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments

Collaborate with internal business units to evaluate, identify, and resolve risks to projects

Pro-actively identify areas for internal process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements

First line of contact for pre/post sales implementation in geographic market

Participate on weekly Market calls

Promote and demonstrate the behaviors consistent with CoreSite's culture and 8 Guiding Principles

Pro-actively identify project improvement opportunities

Respond to email and phone inquiries

Other projects and duties as assigned

Qualification

Project Management Professional (PMP)Customer ServiceData Center IT InfrastructureElectricalMechanical SystemsBusiness Process AnalysisSalesforceInterpersonal SkillsOrganizational SkillsCommunication SkillsAttention to DetailTeam-orientedFlexibilityCreativity

Required

Bachelor's Degree preferred or equivalent years of experience

Minimum of 5 years' experience in customer service

Project Management Professional (PMP) Certification is required

Extreme attention to detail is mandatory

Passionate drive to deliver world-class customer service

Strong interpersonal skills are required

Superior project management skills

Innovative and influential, with the ability to drive stakeholders to meet defined timelines and deliverables

Strong understanding of electrical and mechanical systems in use in a data center environment

Relevant knowledge of data center IT infrastructure

Positive, energetic work approach and flexible in support of a high-growth, highly dynamic work environment

Consistent exercise of independent judgment and discretion in matters of significance

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Strong understanding of business process analysis, with experience identifying opportunities for improvement and recommending solutions

Excels in a team-oriented work environment

Ability to work well under pressure and meet deadlines

Excellent interpersonal, verbal, and written communication skills

Exhibits a strong work ethic and accountability to deadlines

Advanced computer skills (primarily Excel and Microsoft Project)

Flexibility and creativity to meet customer needs

Excellent organizational skills

Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Preferred

Co-location data center or telecommunications experience preferred

Salesforce experience a plus

Telecommunications, construction, critical facility build and/or hardware deployment experience a bonus

Benefits

First-day medical insurance through Cigna with generous premium cost coverage

Dental insurance through Delta Dental

Vision insurance through VSP

Telemedicine through MDLive for Cigna

Healthcare and dependent care flexible spending account (FSA) plans

Health saving account (HSA) plans for employees participating in the High Deductible Health Plan

Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company

Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance

First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match

Discretionary annual bonus and equity incentive plan

Employee stock purchase plan (ESPP) with a 15% discount

16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays

Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave

Free parking or a company contribution toward a public transit pass

Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family

Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives

Technology Stipend: $100 monthly stipend

Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year

Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants

Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker

Pet Insurance: Keep your furry friends healthy and happy

Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy

Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges

Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care

Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements

Discounts: Discounts, cash back offers, and perks on thousands of brands

LinkedIn Learning Membership: Support your development when accessing LinkedIn's online library of courses and videos