SGP Recruiting · 3 weeks ago
Customer Technical Support Specialist Help Desk
Dahlgren, VA
Full-time
Onsite
Entry Level
2+ years expSGP Recruiting provides operations and strategic support to Tribal 8(a) and commercial organizations. They are seeking Help Desk Customer Service Support Specialists to join them on a proposal effort, providing Tier I/II support and resolving user issues.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Frederick Gary II
Responsibilities
Troubleshooting user issues
Tracking incidents
Resolving trouble tickets
Escalating complex issues as necessary
Qualification
Required
Two years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy and ServiceNow
Clearance: Active Secret
Certification: IAT II level with a T3 investigation
Must sign a Letter of Intent
Benefits
Company-paid health, dental & vision insurance coverage
Additional employee-paid health insurance options
Company-paid life and disability insurance
401k retirement savings plan with employer match
11 company paid holidays per year
Company
SGP Recruiting
Strategic Growth Partners (SGP) is the powerhouse hub for small businesses navigating the federal marketplace.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jerrod Mallinger
Chief Executive Officer
Company data provided by crunchbase