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Valtech · 10 hours ago

Commerce Digital Consultant

United States

Full-time

Remote

Senior Level

5+ years exp

Valtech is the experience innovation company that helps brands unlock new value in a digital world. The Commerce Digital Consultant will bridge Commerce strategy, Technology, and Product Information, providing strategic guidance and technical expertise to clients to optimize their functionalities and improve user experience.

ConsultingInformation ServicesInformation Technology

Responsibilities

Offer consulting services and execute mandates focused on B2B & B2C digital transformation

Spearhead and conduct extensive project discovery sessions to delve deep into business requirements

Craft detailed BRD (Business Requirements Document) showcasing the intricate needs of clients

Lead strategic engagements on internal research. From discovery, implementation, configuration and optimization of the search experience leveraging various platforms and solutions

Conceptualize epics and stories, subsequently building and prioritizing robust project backlogs, ensuring that assumptions and dependencies are duly considered

Collaborate with solution architects to bridge the gap between business requirements and technical necessities

Engage in strategic endeavors, assisting clients in both defining and achieving present and future business aspirations

Collaborate with cross-functional teams, including developers, designers, and other SMEs to implement recommended solutions

Conduct training sessions and workshops to educate clients on search best practices and maximize the effectiveness of their search functionality

Configure, customize, and optimize search solutions to align with clients' specific requirements and objectives

Partner with Client Partners (VPs/ADs) to leverage synergies across mandates, promoting a cohesive sharing of strategic insights

Own the orchestration of operational groups, ensuring they synergize to deliver exceptional consulting services to clients

Track vital metrics and KPIs to gauge the ROI of projects, and proactively monitor the overall performance, emphasizing an ROI-centric approach in every client deliverable

Lead client teams towards a culture of Performance Measurement, showcasing the potential of key KPIs in their deliverables

Supervise and refine the client backlog to ensure it aligns with the client's vision and business objectives, spotlighting areas ripe for consulting services intervention

Assess clients' eCommerce performance against set business objectives, proactively pinpointing areas of improvement, and ensuring that these insights are relayed back to the client with the support of the AD, VP, and client services teams

Monitor and analyze search performance metrics to measure the impact of implemented solutions and identify opportunities for further optimization

Recognize consulting service needs of clients, position them in sync with other offerings, price them competitively, and ensure their delivery adds substantial value to clients

Engage in sales pitches, encompassing concept creation, methodology definition, costing, and final presentation

Collaborate with sales and business development teams to identify opportunities for new business and contribute to the development of proposals and pitches. Search will be a big component but not limited to it

Stay abreast of industry trends and advancements in search technology and provide thought leadership and expertise to clients and internal teams

Share and promote your expertise both within the organization and externally, through avenues like internal training sessions, lunch & learn initiatives, conferences, and more

Qualification

ECommerce strategySearch technologiesSalsify PlatformECommerce PlatformsAgile methodologiesAnalytical skillsProblem-solving skillsBusiness acumenTechnical backgroundFrench skillsCommunication skillsTeam collaboration

Required

Minimum of 5 years of experience in eCommerce strategy with enterprise accounts

Hands on experience with Salsify Platform

Knowledge of eCommerce Platforms such as Optimizely Configured Commerce, Adobe Commerce, SalesForce Commerce Cloud, VTEX, SAP Commerce Cloud, etc

2+ years of experience leading discovery, implementation, configuration and optimization of search solutions such as Algolia, Bloomreach Discovery, Coveo, Klevu, SearchSpring and Elastic – Experience with these platforms is considered a strong asset

Fluent in English

A proactive leader with business acumen

Positive attitude and diplomatic approach to communication

Ability to communicate complex ideas in a simple way, including to a C-level audience

University education in eCommerce, IT, business administration or any other related field (or relevant experience)

Knowledge of retail, B2C, B2B and D2C

Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights

Ability to work effectively both independently and as part of a collaborative team environment