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Marvin · 8 hours ago

Architectural Supervisor

Minnesota, United States

Full-time

Onsite

Senior Level, Lead/Staff

$89K/yr - $111K/yr

8+ years exp

Marvin is a family-owned and -led window and door company committed to creating better ways of living. As the Architectural Supervisor, you will lead a team to ensure high-quality service, mentor professionals, and drive initiatives to enhance customer satisfaction.

Real Estate

Responsibilities

Lead and develop a high-performing architectural support team through coaching, mentoring, and performance management

Assign incoming customer requests based on team strengths and departmental priorities

Track and analyze key performance metrics for architectural project coordinators

Collaborate with peers - including other functional and divisional leaders - to identify opportunities to influence and elevate the customer experience

Foster a positive, collaborative, and productive work environment that supports team cohesion and motivation

Qualification

Architectural services experienceCustomer support experienceLeadership skillsBuilding materialsCommunication skillsTeam developmentPerformance managementEmpathetic listeningNonverbal communicationManage prioritiesBackground in constructionVerbal communication

Required

Associate's or Bachelor's degree in a related field, with at least 8 years of experience in architectural services or customer support

Strong leadership skills with a track record of guiding teams toward shared goals

Excellent communication skills, including documentation and reporting, empathetic listening, and effective verbal and nonverbal communication

Preferred

Deep understanding of Marvin products, pricing, and support tools, as well as familiarity with building materials and the fenestration or construction industry

Experience in customer-facing roles within the customer service industry, with a strong understanding of Marvin's customer base and service expectations

Ability to work independently and manage multiple priorities

Background in construction or architectural services is highly desirable